Feeds

E-commerce complaints on the up

Scam fatigue

  • alert
  • submit to reddit

Beginner's guide to SSL certificates

The number of complaints about ecommerce and Net-related scams in on the up, according to a major consumer report published yesterday.

The twelfth annual consumer complaint survey conducted by the US' National Association of Consumer Agency Administrators (NACAA) and Consumer Federation of America (CFA) revealed that Net and e-commerce-related complaints made the top ten list for the first time last year.

The most common Internet/e-commerce complaint involved the buying of goods online. Topping the gripe-list were customers hacked off with the late delivery of their purchases and those incensed when the gear never showed up at all.

Internet auctions were also a major bugbear, with plenty of consumers complaining they had been ripped off by people flogging gear online.

ISPs also got a mention with Net users annoyed at being billed incorrectly. Complaints also focused on the failure of some ISP's to close accounts and discontinue services when requested.

And where would any self-respecting report into online scams be without a section dedicated specifically to, er, online scams?

Consumers have had enough of being bombarded with "Get Rich Quick" schemes and business opportunities, including the notorious Nigerian 419 spam, which continues to clog people's email boxes.

Indeed, the Florida Department of Banking and Finance reports that these scams are the fifth largest industry in Nigeria, accounting for more than $5 billion in illegal income for scammers. ®

Security for virtualized datacentres

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Israeli spies rebel over mass-snooping on innocent Palestinians
'Disciplinary treatment will be sharp and clear' vow spy-chiefs
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
OECD lashes out at tax avoiding globocorps' location-flipping antics
You hear that, Amazon, Google, Microsoft et al?
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.