Feeds

Dell routes support back to the USA

Changing the script

  • alert
  • submit to reddit

Dell has said it has no plans to scale back its outsourcing operation to India, after it acknowledged customer dissatisfaction at the support from its call centers. However as of this week, US corporate customers will receive their tech support from call centers in the United States, rather than Bangalore and Hyderabad. Dell told the Hindustan Times it remained committed to India, where it employs 2,000 staff.

Customers had complained of "thick foreign accents" and "scripted" exchanges - although this proved to be a winning combination for Arnold Schwarzenegger in his successful bid to become California's gröpenfuhrer last month.

The support move effects corporate purchasers of the Latitude notebooks and Optiplex desktops ranges, in the US only. ®

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?