Feeds

Complaints? About ISPs? Surely not!

ISPA unveils new complaints outfit

  • alert
  • submit to reddit

Beginner's guide to SSL certificates

The Internet Services Providers' Association (ISPA) – the UK's ISP trade group - has hooked up with T-Mobile, Telewest, and Orange - to create a new independent complaints resolution service.

Given the thumbs-up by telecoms regulator Oftel today, the Communications and Internet Services Adjudication Scheme (CISAS), as its called, will be run by the Chartered Institute of Arbitrators and will provide an independent way of settling disputes between ISPA members and their customers.

Under new legislation, ISPs and other communications service providers must give their punters access to an external dispute resolution scheme in the event of people not seeing eye-to-eye. CISAS kicks off on December 9.

Last month telecoms regulator, Oftel, approved the Telecoms Ombudsman - aka "Otelo" - a similar scheme to resolve telecoms industry disputes.

ISPs and telcos can chose which scheme - CISAS or Otelo - they wish to sign up to.

Separately, Oftel has published its latest stats on complaints it has received from punters concerning ISPs. The number of complaints were down this quarter from 5,235 to 4,700, with billing issues top of the list of gripes.

BT remains the worst-offending ISP with more complaints per thousand than any other ISP. Despite this, BT's performance was an improvement on last time, said Oftel. ®

Related Story

Telecoms Ombudsman handles 'lots and lots' of complaints

Choosing a cloud hosting partner with confidence

Whitepapers

Driving business with continuous operational intelligence
Introducing an innovative approach offered by ExtraHop for producing continuous operational intelligence.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Internet Security Threat Report 2014
An overview and analysis of the year in global threat activity: identify, analyze, and provide commentary on emerging trends in the dynamic threat landscape.