Feeds

GoDaddy sorry for anonymity snafu

Webcaster Alliance website back on the air

  • alert
  • submit to reddit

Security for virtualized datacentres

Leading domain registrar GoDaddy Inc. says that it's "learned a lesson" after an internal mistake removed a trade website from the web for a month. The Webcaster Alliance, which represents Internet broadcasters, lost its website a month ago - the last thing it needed as it was preparing an antitrust action against the mighty Recording Industry Association of America, the RIAA.

However an associate of the Webcaster Alliance had registered the domain webcastersalliance.com using GoDaddy's anonymity service Domains By Proxy, and that associate was no longer in touch with the organization.

When we contacted GoDaddy a fortnight ago, a spokesperson said that because the Alliance's representative could not provide details that tallied with the original registrant, GoDaddy could not renew the domain name.

Yesterday the Alliance issued a press release, and said it was informing ICANN of potential breaches of ICANN's Registrar Accreditation Agreement.

But overnight the domain was restored. GoDaddy's director of public relations Kimberly Cecere told us that GoDaddy checked some more, and found that the information the Alliance was correct. "It was an erroneous mistake on our part - if they'd dug deeper they'd have found it did match," she said. "That thorough cross catching didn't take place. We've definitely learnt a lesson on our part."

The case illustrates the pitfalls of using an anonymity service. GoDaddy correctly says that it is obliged to maintain the confidentiality of the registrant. For its part, the Alliance is frustrated that after several weeks of dealing with customer support, it couldn't provide the documentation that GoDaddy was asking for.

"Every contact I made with GoDaddy was totally ignored up to and including a letter that was faxed directly to Bob Parsons on November 12, 2003, and a voicemail message left on his direct line on November 13, 2003," WA President Ann Gabriel told us.

"I can only wonder what is happening to others who have been placed in the same kind of 'domain hell'".®

New hybrid storage solutions

More from The Register

next story
Apple Pay is a tidy payday for Apple with 0.15% cut, sources say
Cupertino slurps 15 cents from every $100 purchase
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Forget silly privacy worries - help biometrics firms make MILLIONS
Beancounter reckons dabs-scanning tech is the next big moneypit
Microsoft's Office Delve wants work to be more like being on Facebook
Office Graph, social features for Office 365 going public
Alibaba swings a large one with STONKING IPO legal bills
Chinese e-commerce beast searches for $21bn from investors
EMC has nothing to say on VMware sale plan
Rumour and counter-rumour swirl around Wall Street
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.