Virgin.net said it will consider compensating punters who've suffered a spluttering broadband service in the last four weeks. The problem has since been identified as dud routers.

Last month, the ISP announced it was aware of a "performance-related issue" affecting its broadband customers and explained that it was carrying out work to identify the cause of the problem.

Some punters are so hacked off they're threatening to ditch Virgin.net. One, who contacted The Register said: "They have been taking our money for no service and not responding to our emails."

However, Virgn.net's MD Alex Dale told The Register that the ISP had already offered compensation to some customers.

He added: "If they [customers] feel they've had inadequate service we will offer compensation."

Although the problem has taken a while to identify, Virgin.net says the work will be completed by 14 November. ®