Feeds

Bristol & West axes online banking

Customers stay away in droves

  • alert
  • submit to reddit

The Power of One eBook: Top reasons to choose HP BladeSystem

UK financial services company Bristol & West is preparing to quietly kill off its online banking offering at the end of next month because of a lack of customer interest.

The firm, which is part of the Bank of Ireland's UK Financial Services group, said its website, which enables customers to manage savings portfolios online, had not attracted enough active users.

A Bristol & West's spokesman said the site, which was launched in April 2001, ended up being used by less than one per cent of the group's customers. Given this "disappointing" level of customer adoption, the company said it has decided to axe the service on 28 November.

"What we provided was very limited; it was just an online savings account. With hindsight this is not going to have the appeal of a highly transactional account or something where you can access a lot of products. I think that's probably where its limitation was," a Bristol & West spokesman told The Register.

"Because of the disappointing uptake we decided to take the customers who currently had Bristol & West online accounts and give them the option to continue to manage their accounts either by post or by phone.

"Going forward we're going to review what we offer on the Web and find a new formula."

We would like to thank eagle-eyed Reg reader > Andrew Stanley who dropped us an email saying that customers were notified of the website termination in a letter dated 24 October, but added that: "I can't find a reference on their website; in fact it would seem that you can still actually apply to be a Bristol & West Online customer."

However, since we received this tip off the financial services group has in fact changed its site with the following posting which warns of the site's imminent demise. ®

Top three mobile application threats

More from The Register

next story
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.