Feeds

118 118 ticked off by regulators

DQ services warned to pull up socks

  • alert
  • submit to reddit

Eight steps to building an HP BladeSystem

The opening up of directory enquires (DQ) services in the UK is going "pretty well overall", according to telecoms regulator Oftel despite an outcry over the quality of some of the services on offer.

The assessment follows yesterday's hastily convened meeting between Oftel, premium rate watchdog ICSTIS and DQ operator The Number (118 118), which has been fingered for slapdash customer service.

Punters calling 118 118 have been cut off in mid call and given the wrong numbers amid allegations that some staff were trying to get bonus payments by hitting performance targets.

A spokesman for The Number admitted: "It has happened, we have caught employees doing it." As a result a dozen or so staff have been given the boot with a further 20 or so asked to leave because they were "not performing well enough".

At the meeting late yesterday afternoon Oftel and ICSTIS warned The Number that standards of customer service had to be maintained. Any operator failing to meet those standards faced the threat of regulatory action, warned the watchdogs.

As a result of the meeting the regulators will continue to monitor the performance of all DQ operators to ensure they're not ripping off the public. ®

Securing Web Applications Made Simple and Scalable

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.