Feeds

IT services at work are pants

New workers wait weeks for PCs, help, says study

  • alert
  • submit to reddit

Top 5 reasons to deploy VMware with Tegile

Two in five workers are dissatisfied with IT services at work, according to a survey out yesterday.

According to the study, sponsored by IT services software firm newScale, workers can wait for up to two weeks for a response to routine IT service requests. Other respondents reported that it took several weeks after starting a new job to get the computer equipment they needed to perform their job functions.

Of the 1000 Americans quizzed during the study by Internet market research firm TNS, 43 per cent believe computer and network services caused unnecessary delays and poor quality of services impacted their ability to work effectively.

Ouch.

The study quizzed people on the routine provisioning of employee workplace tools like computers, phones and access to IT systems required to perform day-to-day operations - otherwise known as internal service delivery management.

According to a recent report (Service Catalogs: The Heart of Service Delivery Management, September 2003) by Forrester Research, internal service delivery costs are between three and 15 per cent of a company's total revenues. The cost related to poor service delivery represents a tax on the finances and productivity of corporations, according to newScale.

newScale claims that companies using management software to organise service delivery can reduce costs by up to 30 per cent. It wants companies to consider using its software as an alternative to outsourcing services or blaming hard pressed BOFHs for lacklustre IT support. ®

Beginner's guide to SSL certificates

More from The Register

next story
Ellison: Sparc M7 is Oracle's most important silicon EVER
'Acceleration engines' key to performance, security, Larry says
Oracle SHELLSHOCKER - data titan lists unpatchables
Database kingpin lists 32 products that can't be patched (yet) as GNU fixes second vuln
Lenovo to finish $2.1bn IBM x86 server gobble in October
A lighter snack than expected – but what's a few $100m between friends, eh?
Ello? ello? ello?: Facebook challenger in DDoS KNOCKOUT
Gets back up again after half an hour though
Troll hunter Rackspace turns Rotatable's bizarro patent to stone
News of the Weird: Screen-rotating technology declared unpatentable
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.