Feeds

IT services at work are pants

New workers wait weeks for PCs, help, says study

  • alert
  • submit to reddit

Security for virtualized datacentres

Two in five workers are dissatisfied with IT services at work, according to a survey out yesterday.

According to the study, sponsored by IT services software firm newScale, workers can wait for up to two weeks for a response to routine IT service requests. Other respondents reported that it took several weeks after starting a new job to get the computer equipment they needed to perform their job functions.

Of the 1000 Americans quizzed during the study by Internet market research firm TNS, 43 per cent believe computer and network services caused unnecessary delays and poor quality of services impacted their ability to work effectively.

Ouch.

The study quizzed people on the routine provisioning of employee workplace tools like computers, phones and access to IT systems required to perform day-to-day operations - otherwise known as internal service delivery management.

According to a recent report (Service Catalogs: The Heart of Service Delivery Management, September 2003) by Forrester Research, internal service delivery costs are between three and 15 per cent of a company's total revenues. The cost related to poor service delivery represents a tax on the finances and productivity of corporations, according to newScale.

newScale claims that companies using management software to organise service delivery can reduce costs by up to 30 per cent. It wants companies to consider using its software as an alternative to outsourcing services or blaming hard pressed BOFHs for lacklustre IT support. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
IBM storage revenues sink: 'We are disappointed,' says CEO
Time to put the storage biz up for sale?
'Hmm, why CAN'T I run a water pipe through that rack of media servers?'
Leaving Las Vegas for Armenia kludging and Dubai dune bashing
Facebook slurps 'paste sites' for STOLEN passwords, sprinkles on hash and salt
Zuck's ad empire DOESN'T see details in plain text. Phew!
Windows 10: Forget Cloudobile, put Security and Privacy First
But - dammit - It would be insane to say 'don't collect, because NSA'
CAGE MATCH: Microsoft, Dell open co-located bit barns in Oz
Whole new species of XaaS spawning in the antipodes
VMware's tool to harden virtual networks: a spreadsheet
NSX security guide lands in intriguing format
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.