Feeds

IT services at work are pants

New workers wait weeks for PCs, help, says study

  • alert
  • submit to reddit

HP ProLiant Gen8: Integrated lifecycle automation

Two in five workers are dissatisfied with IT services at work, according to a survey out yesterday.

According to the study, sponsored by IT services software firm newScale, workers can wait for up to two weeks for a response to routine IT service requests. Other respondents reported that it took several weeks after starting a new job to get the computer equipment they needed to perform their job functions.

Of the 1000 Americans quizzed during the study by Internet market research firm TNS, 43 per cent believe computer and network services caused unnecessary delays and poor quality of services impacted their ability to work effectively.

Ouch.

The study quizzed people on the routine provisioning of employee workplace tools like computers, phones and access to IT systems required to perform day-to-day operations - otherwise known as internal service delivery management.

According to a recent report (Service Catalogs: The Heart of Service Delivery Management, September 2003) by Forrester Research, internal service delivery costs are between three and 15 per cent of a company's total revenues. The cost related to poor service delivery represents a tax on the finances and productivity of corporations, according to newScale.

newScale claims that companies using management software to organise service delivery can reduce costs by up to 30 per cent. It wants companies to consider using its software as an alternative to outsourcing services or blaming hard pressed BOFHs for lacklustre IT support. ®

Reducing security risks from open source software

More from The Register

next story
Sysadmin Day 2014: Quick, there's still time to get the beers in
He walked over the broken glass, killed the thugs... and er... reconnected the cables*
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
SHOCK and AWS: The fall of Amazon's deflationary cloud
Just as Jeff Bezos did to books and CDs, Amazon's rivals are now doing to it
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
The triumph of VVOL: Everyone's jumping into bed with VMware
'Bandwagon'? Yes, we're on it and so what, say big dogs
Carbon tax repeal won't see data centre operators cut prices
Rackspace says electricity isn't a major cost, Equinix promises 'no levy'
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.