Feeds

MSN chat stand is ‘nothing short of reckless’ – Freeserve

'PR coup...'

  • alert
  • submit to reddit

The Essential Guide to IT Transformation

Freeserve has lashed out MSN's handling of its decision to close it chatrooms, warning that its actions will simply send chatroom users underground.

And it says it would have worked with MSN to build an "industry-wide best practice" had the outfit been that concerned about the matter.

Britain's biggest ISP acknowledges that there are problems with chat but insists that shutting down such services is not the answer.

Here's Freeserve's stratement in full.

We are somewhat bemused that MSN has managed to pull off something of a PR coup with this announcement, whilst giving the impression of being respectable and responsible, our own view is that what they are doing is nothing short of reckless.

Chat is an intrinsic part of the Internet and it's not going to go away. We know about the problems of chat rooms but the answer is not shutting them down, it's about constantly looking at ways to make them safer for users, with parental controls, practical safety advice and moderation, especially in those areas targeted at the vulnerable.

Freeserve requires all our chat room users to register with us so we know who they are. On top of this, we invest in the moderation of our chat rooms for younger users so they always know there is someone in the chat room watching out for them and their safety.

All MSN is doing is sending chat room users underground. MSN's 1 million plus chat room users are not going to stop using chat, MSN are simply moving the problem elsewhere.

Had Freeserve been given the opportunity to consult with MSN on this issue, we could have worked with them to build industry wide best practice and we are surprised by MSN's move because we know that like Freeserve, they were already working with the Home Office on this.

Now Freeserve has got to anticipate a big increase in chat room usage when MSN's chat rooms shut down next month and we are already looking at new measures to manage this. ®

It's not good to Chat

MSN torches chatrooms
So why is MSN Israel keeping its chatrooms open?
MSN Chat: It's the child protection lobby wot's to blame - LINX
Watch out! There's a chatroom paedophile about
Kids charities demand ID parade for pre-paid punters

Build a business case: developing custom apps

More from The Register

next story
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
Amazon says Hachette should lower ebook prices, pay authors more
Oh yeah ... and a 30% cut for Amazon to seal the deal
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
Feel free to BONK on the TUBE, says Transport for London
Plus: Almost NOBODY uses pay-by-bonk on buses - Visa
Twitch rich as Google flicks $1bn hitch switch, claims snitch
Gameplay streaming biz and search king refuse to deny fresh gobble rumors
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.