Feeds

Peoplesoft support promises – good for customers

...Slap in Oracle's face

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

PeopleSoft continues to put nails in the coffin of the Oracle bid for the company, and this week has committed to extended support for both its own applications and for those acquired from JD Edwards, for an extra two years.

The standard contract for a release of Peoplesoft has been four years of upgrades and updates, but now tax and regulatory updates are promised to extend to six years from first general availability of a release and the company will continue to offer upgrade scripts to new versions for five years after a release comes out. It will continue technical support for each release indefinitely.

Oracle had raised the specter of support for Peoplesoft products evaporating when it first proposed to take the company over, saying that it would force customers to shift over to Oracle.

It adjusted its position to one where the two product sets would gradually merge. But even this gave the impression that it would cease support early, in order to encourage Peoplesoft customers to shift to this new common code base. Now, in the unlikely even that Oracle is successful with its bid for Peoplesoft it would inherit this extended support promise.

"PeopleSoft already has the best support policy in the industry, but we will continue to strive for ways to improve it," said Ram Gupta, executive vice president, Products and Technology, PeopleSoft. "Today's announcement of our enhanced support offering demonstrates PeopleSoft's commitment to providing customers a superior total ownership experience."

PeopleSoft support professionals provide customers with real-time support with more than 1600 support professionals located around the world in locations including Amsterdam, Denver, Pleasanton, Sao Paulo, Sydney and Vancouver.

The enhanced support is available for current and future releases of PeopleSoft's internet-based applications, PeopleSoft 8.0 and above, PeopleSoft Enterprise, and J.D. Edwards 5. For PeopleSoft 7.5 customers, PeopleSoft will continue to provide direct upgrade scripts and upgrade support to PeopleSoft 8.8 releases of Human Capital Management, Financial Management and Supply Chain Management throughout 2004.

© Rethink Research

News IS is published weekly by Rethink Research and edited by Caroline Gabriel.

Providing a secure and efficient Helpdesk

More from The Register

next story
Microsoft on the Threshold of a new name for Windows next week
Rebranded OS reportedly set to be flung open by Redmond
Business is back, baby! Hasta la VISTA, Win 8... Oh, yeah, Windows 9
Forget touchscreen millennials, Microsoft goes for mouse crowd
SMASH the Bash bug! Apple and Red Hat scramble for patch batches
'Applying multiple security updates is extremely difficult'
Apple: SO sorry for the iOS 8.0.1 UPDATE BUNGLE HORROR
Apple kills 'upgrade'. Hey, Microsoft. You sure you want to be like these guys?
ARM gives Internet of Things a piece of its mind – the Cortex-M7
32-bit core packs some DSP for VIP IoT CPU LOL
Lotus Notes inventor Ozzie invents app to talk to people on your phone
Imagine that. Startup floats with voice collab app for Win iPhone
'Google is NOT the gatekeeper to the web, as some claim'
Plus: 'Pretty sure iOS 8.0.2 will just turn the iPhone into a fax machine'
prev story

Whitepapers

A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.