Feeds

Jobs threat at Telewest Business

Organisational changes

  • alert
  • submit to reddit

The essential guide to IT transformation

There are fears of further job losses at Telewest's business division after call centre staff in Peterborough were told that the operation is due to be switched to Sheffield by December.

According to insiders, around 30 staff - who handle voice and data enquiries from Telewest's business customers - will be affected by the move. Telewest insists only 20 jobs are under threat.

At this stage it's unclear whether those currently employed at Peterborough will be prepared to up sticks and make the move to Sheffield.

Speculation that Telewest might move its call centre operation to Sheffield has been circulating for some time. Increasingly, staff in Peterborough have complained that they were being "left in the dark" by the cableco.

No one at Telewest was available for comment this afternoon (nobody to answer the phone? - Ed). But in a statement the company said: "In order to improve the customer experience, build the business and deliver operational efficiencies, we are making changes to the organisation of Telewest Business.

"As a result, 20 staff in the Peterborough office have unfortunately been placed at risk of redundancy. We will be consulting with individuals affected and hope to redeploy staff across the company wherever possible. We also intend to recruit staff in Peterborough before the end of this year."

This latest news caps off a thoroughly miserable couple of months for Telewest staff in Peterborough.

Earlier this summer workers at Telewest's Business Fault Centre were told that the cableco has decided to cut wages by around £1,100 a year.

And in June up to 70 jobs were put at risk following a decision to restructure part of the business in a bid to cut costs. ®

Related Stories

70 jobs 'at risk' at Telewest Business
Outrage as Telewest cuts wages

5 things you didn’t know about cloud backup

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
No, thank you. I will not code for the Caliphate
Some assignments, even the Bongster decline must
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Banking apps: Handy, can grab all your money... and RIDDLED with coding flaws
Yep, that one place you'd hoped you wouldn't find 'em
TROLL SLAYER Google grabs $1.3 MEEELLION in patent counter-suit
Chocolate Factory hits back at firm for suing customers
Primetime precrime? Minority Report TV series 'being developed'
I have to know. I have to find out what happened to my life
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
prev story

Whitepapers

Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up distributed data
Eliminating the redundant use of bandwidth and storage capacity and application consolidation in the modern data center.
The essential guide to IT transformation
ServiceNow discusses three IT transformations that can help CIOs automate IT services to transform IT and the enterprise
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.