Feeds

Citizens Advice Bureaux test Govt e-services

How usful is eGov?

  • alert
  • submit to reddit

Build a business case: developing custom apps

The Government's Web sites are being put to the test to see if they actually provide useful and helpful information relevant to people's needs.

The Citizens Advice Bureaux (CAB) - which deals with around six million problems a year - has teamed up with public sector-focused consultancy, Socitm, to see if the Government's e-services actually work.

Research in the past has tended to look at the mechanics of Government Web sites - such as how fast they load, browser compatibility and the number of errors on each page.

This latest research is intended to find out how useful the sites in helping people deal with their affairs on issues such as debt, disability benefits, income support, housing benefit, council tax benefit, and separation from spouses or partners.

Although no one is prepared to pre-empt the findings of the study, the CAB is aware that some the Government's Web sites "could do better" in providing information and help for people in need.

In a statement Malcolm Taylor, e-government project manager, who is leading the project for the CAB said: "E-government should be a force for driving through fundamental improvements in public services, as well as making them faster and easier to use.

"This means understanding and responding to the real needs of service users rather than simply putting a form online to meet a performance target.

"Citizens Advice Bureaux are a vital interface between local authorities, Government departments and agencies, and the people they serve. Because of our experience and our position of trust with the public, we can help develop e-services that meet genuine needs and reach far greater numbers of disadvantaged people than they otherwise would," he said.

The study was carried out by a team of reviewers during August and September. The findings of the study are due to be published in October. ®

Related Story

UK Govt slammed for duff Web sites

Next gen security for virtualised datacentres

More from The Register

next story
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
Video of US journalist 'beheading' pulled from social media
Yanked footage featured British-accented attacker and US journo James Foley
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Online tat bazaar eBay coughs to YET ANOTHER outage
Web-based flea market struck dumb by size and scale of fail
Amazon takes swipe at PayPal, Square with card reader for mobes
Etailer plans to undercut rivals with low transaction fee offer
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
US regulators OK sale of IBM's x86 server biz to Lenovo
Now all that remains is for gov't offices to ban the boxes
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.