Feeds

Online gripe forum tackles mobile spam

Grumbletext

  • alert
  • submit to reddit

Build a business case: developing custom apps

Site of the Day If you've being ticked off by poor service or peeved by annoying mobile spam messages, help is at hand.

Grumbletext provides a forum to publicise UK mobile phone scams. It's a Vmyths for the mobile generation, with more interactivity built in.

So next time you receive an annoying mobile spam messages that tells you that you have won something and that you should phone a premium rate phone number to claim your prize, you can search Grumbletext to check its provenance, before shelling out good money on call charges for virtually worthless discount vouchers.

The site relies on people sending information in, so the more people that are aware of it the better.

You can submit your grumbles by texting (07810 83 83 83 - normal rate), an online form or via email (to grumble@grumbletext.co.uk). Grumbletext plans to charge 25p per message to send SMS messages to the site but is yet to introduce this charge.

LiveWebs Ltd, the firm behind Grumbletext, says it will publish these gripes on its website "within minutes" (we hope they apply some fact checking), forward these reports to the companies concerned and "get as much publicity as we can in the media". Messages on the site have already shamed a number of companies into action.

Grumbletext, which began in February and branched into mobile spam complaints in June, is targeted at serving the needs of British consumers.

The site is designed as a forum to "grumble about UK companies when they've got you seething with poor customer service, flaky pledges, intrusive marketing, aggressive selling, general thoughtlessness and carelessness". Big companies behaving arrogantly are the chief target of Grumbletext but its not averse to going after either public figures or politicians.

Banks, airlines and BT are amongst the most grumbled about organisations on Grumbletext.

The site, which is attractive and well designed, aims to make it easier for people to complain - rather than suffering in silence. Instead of sending a complaint directly to a company, Grumbletext wants to create a forum to build a collective voice of complaint that some companies will be more likely to act on.

"We want to shame companies into making 'top-down' changes to their service and processes which benefit their customers," LiveWebs explains, in the Grumbletext FAQ.

Grumbletext recognises that individual complaints have a role and point to Web resources on putting gripes to companies directly. It also recognises the role of regulators, like the Independent Committee for the Supervision of Standards of Telephone Information Services (ICSTIS), in fighting premium rate spam scams. ®

Related Stories

The Bunk stops here
SMS spam canned
NTT DoCoMo pays $217m to put spam back into the can

Next gen security for virtualised datacentres

More from The Register

next story
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
Video of US journalist 'beheading' pulled from social media
Yanked footage featured British-accented attacker and US journo James Foley
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Online tat bazaar eBay coughs to YET ANOTHER outage
Web-based flea market struck dumb by size and scale of fail
Amazon takes swipe at PayPal, Square with card reader for mobes
Etailer plans to undercut rivals with low transaction fee offer
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
US regulators OK sale of IBM's x86 server biz to Lenovo
Now all that remains is for gov't offices to ban the boxes
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.