Feeds

Online gripe forum tackles mobile spam

Grumbletext

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

Site of the Day If you've being ticked off by poor service or peeved by annoying mobile spam messages, help is at hand.

Grumbletext provides a forum to publicise UK mobile phone scams. It's a Vmyths for the mobile generation, with more interactivity built in.

So next time you receive an annoying mobile spam messages that tells you that you have won something and that you should phone a premium rate phone number to claim your prize, you can search Grumbletext to check its provenance, before shelling out good money on call charges for virtually worthless discount vouchers.

The site relies on people sending information in, so the more people that are aware of it the better.

You can submit your grumbles by texting (07810 83 83 83 - normal rate), an online form or via email (to grumble@grumbletext.co.uk). Grumbletext plans to charge 25p per message to send SMS messages to the site but is yet to introduce this charge.

LiveWebs Ltd, the firm behind Grumbletext, says it will publish these gripes on its website "within minutes" (we hope they apply some fact checking), forward these reports to the companies concerned and "get as much publicity as we can in the media". Messages on the site have already shamed a number of companies into action.

Grumbletext, which began in February and branched into mobile spam complaints in June, is targeted at serving the needs of British consumers.

The site is designed as a forum to "grumble about UK companies when they've got you seething with poor customer service, flaky pledges, intrusive marketing, aggressive selling, general thoughtlessness and carelessness". Big companies behaving arrogantly are the chief target of Grumbletext but its not averse to going after either public figures or politicians.

Banks, airlines and BT are amongst the most grumbled about organisations on Grumbletext.

The site, which is attractive and well designed, aims to make it easier for people to complain - rather than suffering in silence. Instead of sending a complaint directly to a company, Grumbletext wants to create a forum to build a collective voice of complaint that some companies will be more likely to act on.

"We want to shame companies into making 'top-down' changes to their service and processes which benefit their customers," LiveWebs explains, in the Grumbletext FAQ.

Grumbletext recognises that individual complaints have a role and point to Web resources on putting gripes to companies directly. It also recognises the role of regulators, like the Independent Committee for the Supervision of Standards of Telephone Information Services (ICSTIS), in fighting premium rate spam scams. ®

Related Stories

The Bunk stops here
SMS spam canned
NTT DoCoMo pays $217m to put spam back into the can

Secure remote control for conventional and virtual desktops

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Israeli spies rebel over mass-snooping on innocent Palestinians
'Disciplinary treatment will be sharp and clear' vow spy-chiefs
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.