Feeds

Lightning knocks out Halifax IT system

Hanging on the telephone

  • alert
  • submit to reddit

High performance access to file storage

A lightning storm in Belfast last night knocked out the IT systems of one of Halifax Bank's main UK call centres, creating problems for the bank in fielding customer queries well into this morning.

Halifax customer service reps told Reg reader Alan McWatters this morning that "due to a lightening Strike in Belfast last night all our systems are down and no accounts can be processed at this moment, I can only suggest you try phoning back in about four hours."

He asked to be transferred to a different call centre but bank representatives advised that "when one system goes down they all go down".

A spokeswomen for HBOS. Halifax's parent company, confirmed reports that a lightning strike in Belfast had forced Halifax to suspend operations at one of its main call centres. Thankfully nobody was hurt in the incident.

The Bank activated its disaster recovery plan. This involved transferring work normally carried out in the Belfast centre to a backup site in the city and other Halifax call centres dotted throughout the UK.

However the damage and disruption caused by the lightning strike in Belfast had a "knock on" effect on other call centres resulting in things running "slowly this morning", our woman at HBOS told us.

Everything is now back up and running, she added. ®

Related Stories

Backup and Recovery... er... what's that?
UK.biz ready for disaster, says UK.biz
Arson suspected in Manchester cable melt down
Arsonists wipe smile from the face of the Net
Chopped cable knocks dabs.com off the web

High performance access to file storage

More from The Register

next story
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
It may be ILLEGAL to run Heartbleed health checks – IT lawyer
Do the right thing, earn up to 10 years in clink
France bans managers from contacting workers outside business hours
«Email? Mais non ... il est plus tard que six heures du soir!»
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.