Feeds

Dell misses PDA patch posting deadline – again

Update upgraded OS as well as firmware

  • alert
  • submit to reddit

The Power of One Infographic

Dell failed to make its Axim x5 PDA firmware fix widely available for the second time yesterday after an eleventh hour glitch forced the PC maker to pull the patch from its servers.

To be fair to Dell, it did post the patch as it had promised to do on Monday. Then, having previously said the fix would be made available on Saturday, 26 July, and failed to do so, it pledged to offer the update by Wednesday.

However, Dell doesn't appear to have told anyone about the update, and the Axim users who tracked it down appear to have stumbled across it. They were visiting Dell's site in anticipation of the availability of the patch. A cock-up in the site's menu coding exposed the update, a company spokeswoman admitted, according to a PCWorld.com report.

Dell then quickly removed the patch when it emerged that the upgrade would also update the Pocket PC 2002 operating system to the new version, Windows Mobile 2003 for Pocket PCs.

The fix was intended to eliminate performance problems Axim users had experienced with Windows Mobile 2003. Dell had already said that Wednesday's patch was intended only for Axims that had shipped with the new version of the operating system, and that a version for machines with Pocket PC 2002 pre-installed would ship later.

Owners of Pocket PC 2002-based Axims seem to have gone ahead and tried the update anyway, with unexpected - but, Dell admitted, software licence violating - results. The company implied that checks programmed into the update, designed to ensure that it could only be applied to Windows Mobile 2003-based Axims, had been circumvented.

Dell was not able to say when the patch will be posted, but the spokeswoman did say that the official Pocket PC 2002-to-Windows Mobile 2003 upgrade will ship on CD in a couple of weeks' time, as promised on Monday.

Meanwhile, UK Axim owners have been dismayed to learn that the free OS upgrade offer made to anyone who bought an x5 after 23 May does not extend outside the US. And indeed, Dell's UK web site, which is offering the OS upgrade for £22.33 including sales tax, makes no distinction between recent Axim purchasers and owners of older machines. ®

Related Stories

Dell to ship Axim update tomorrow
Dell promises Axim PDA fix, fails to post it
Dell halts PPC 2003 Axim PDA shipments
Dell Axim users peeved at PPC 2003 performance

The Essential Guide to IT Transformation

More from The Register

next story
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.