Feeds

Broadcom awful quiet about server chip flaw

How many have suffered?

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

Broadcom will not utter a peep about how many customers may be affected by a defective chip that caused Sun Microsystems to suspend shipments of two servers.

The problem, uncovered earlier this month by El Reg resides in the Broadcom 5704 chip. Sun found that the four onboard Ethernet ports on its low end V210 and V240 servers would send out corrupted packets from time to time and traced the problem to Broadcom's kit. As numerous readers pointed out, the problem is very rare, and Sun has done its part to help customers by sending out replacement gear. Overall, Sun users appeared very impressed with the company's response to the situation.

The same cannot be said for Broadcom. Companies such as Sun, HP and IBM use Broadcom gear, but it's unclear as to who is experiencing problems with the 5704 chip. That's because Broadcom won't tell anyone what is going on.

Broadcom did not respond to e-mail or phone requests from The Register. It did, however, issue a curt statement to The Orange County Register.

"This is an issue that has been identified and resolved with the customer, to their satisfaction. The underlying cause has been fixed. It is a fact of life in the semiconductor industry that technical problems in very complicated chips occasionally occur. When that happens, you respond as we have quickly and with your customer's best interests in mind," Broadcom said.

It's been a bad month for Broadcom. On top of the Sun snafu, its ServerWorks subsidiary also had a cock-up with the GrandChampion LE chipset. Can you say, "Quality Control?"

Maybe Broadcom will be more forthcoming following its second quarter earnings release, which will arrive later in the day. ®

Top 5 reasons to deploy VMware with Tegile

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Getting ahead of the compliance curve
Learn about new services that make it easy to discover and manage certificates across the enterprise and how to get ahead of the compliance curve.