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Voda says sorry for sending horrid letter to low-rents

'Poorly written and quite threatening'

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Vodafone UK has issued an apology to thousands of pre-paid customers for threatening to cut them off, unless they started using their phones more often.

In a direct mail, the company had told customers, "many of them old" as The Mail on Sunday helpfully points out, that due to "extremely high demand for mobile phone numbers' there was 'only a limited number to go round'." The cull of the ultra light-users was to make room for new customers, the network operator said.

Following lots of complaints, Vodafone has apologised for its "poorly written and quite threatening" letter. It also now says that its claim about lack of numbers was false.

The Mail on Sunday piece is here. ®

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