Feeds

Epson, we don't have a problem

Dutch withdraw boycott call

  • alert
  • submit to reddit

The Dutch Consumer Association Consumentenbond has admitted a cock-up in calling on its 650,000 members to stop buying Epson inkjet printers.

It has withdrawn this advice, issued last week, after conceding that the "deceptive smart chip" used in Epson inkjet cartridges was not deceptive after all.

The chip indicates a change of cartridge is required, even though there is enough ink left to print another 50 pages or so. The consumer group now concedes that this residual ink is necessary to run the printer properly, and that punters are not short-changed by the technology.

In a statement released on Friday, Consumentenbond said it regretted making the mistake, but is rather less gracious elsewhere:

"Epson has managed to convince us of the fact that they're not acting deceptively, or playing any tricks," Ewald van Kouwen, a spokesman for the organisation said, AP reports.

According to the newswire, Epson last week conducted an "advertising onslaught" in the Dutch press, arguing its case. We guess that Consumentenbond's humiliating public climbdown will be enough to stave off a lawsuit.

Next stop for Epson could be an offensive in the UK, where the Consumer Association's Which? Magazine this month questioned also the value of Epson Intellidge-powered cartridges.

As we reported at the time:

But, after bypassing this system a Which? researcher was able to print many more pages at accepted quality before the ink ran dry. In one instance the researcher printed 38 per cent more pages during the tests. The least amount of extra pages he was able to print of on an Epson printer was 17 per cent.

We haven't seen any UK press releases or ads contradicting this yet. Have you? ®

Related stories

Epson, we have a problem
Printer ink seven times more expensive than Dom Perignon
Lexmark unleashes DMCA on toner cartridge rival
EU tells HP et al to scrap inkjet 'clever chips'
EU probes HP over ink prices

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.