Feeds

Fresh twist in nthellworld protest site saga

Rival samizdat site launches )

  • alert
  • submit to reddit

Combat fraud and increase customer satisfaction

The long-running saga of disgruntled NTL users seeking a forum to express their displeasure at the cable operator has taken a fresh turn.

For a months up until April 2002, nthellworld.com acted as a forum where disgruntled customers of NTL could let off steam or seek help from other users on discussion forums.

Then, in a surprise move, NTL made an offer to buy the site. Even more surprisingly, nthellworld.com's owner, Frank Whitestone, accepted the offer and sold nthellworld.com to NTL for an undisclosed amount last April. At around the same time, Whitestone also took up an offer to work for the cablco.

Last Friday, NTL announced plans to sideline nthellworld.com and close all NTL product-related discussion forums on the site from the start of next month. nthellworld.com will essentially become a jumping off point for a new ntl Community site which "will serve as the definitive source of product advice, news and technical support".

The move, or something like it, had been expected for some time. In response, dissident NTL users set up a rival protest site within hours of cable operator's Friday announcement.

The new site nthellworld.co.uk (obviously NTL's domain name folks didn't see this one coming) has pledged itself to carry the flag of protest following the 'sell out' and subsequent sanitation of nthellworld.com.

Backers of the new site explain why they feel the site is necessary in a manifesto here.

"It is strongly believed that no criticism of ntl, its products or services will be permitted on the 'community' site, so the closure of NTL related forum areas on their .com Web site effectively 'gags' any customers unhappy with the service received from NTL," the dissidents explain in a press release accompanying the launch of the site.

"The aim of www.nthellworld.co.uk is to provide a place where customers of the cable and internet company, ntl, can continue to gather and exchange views with each other, whilst providing peer to peer support regarding technical problems, queries, product and pricing information."

"We will, in effect, be providing everything that the NTL owned site had to offer, but without the heavy censorship and dislike towards criticism of NTL and their products or services," the people behind nthellworld.co.uk add.

Registered members of nthellworld.com who "have watched the corporate sanitation of the site since the cable and internet company took over control" are been encouraged to defect to the .co.uk site. After three days of operation, nthellworld.co.uk has attracted "350+ registered members and many more interested guests to the site".

"Our members already include NTL employees who have told us they are ready and willing to help assist customers on the site whenever possible," nthellworld.co.uk's statement adds. ®

Related Stories

NTL axes nthellworld.com feedback forums
Rumours circulate over NTL price rises
NTL seeks to clarify 1GB/day broadband cap
ntlhell protest site defends libel allegations
NTHellworld.com protest site bought by NTL
NTHellworld.com founder takes job with NTL

External links

nthellworld.com - "purveyors of fine customer care" Vs. nthellworld.co.uk

Combat fraud and increase customer satisfaction

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T dangles gigabit broadband plans over 100 US cities
So soon after a mulled Google Fiber expansion, fancy that
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
EE & Vodafone will let you BONK on the TUBE – with Boris' blessing
Transport for London: You can pay, but don't touch
Turnbull gave NBN Co NO RULES to plan blackspot upgrades
NBN Co faces huge future Telstra bills and reduces fibre footprint
NBN Co plans fibre-to-the-basement blitz to beat cherry-pickers
Heading off at the pass operation given same priority as blackspot fixing
NBN Co in 'broadband kit we tested worked' STUNNER
Announcement of VDSL trial is not proof of concept for fibre-to-the-node
prev story

Whitepapers

Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.