NTL promises to improve email service

Fingers crossed

NTL is to increase its email capacity and remove unread emails in a bid to solve its long-running email problems.

Months of problems came to a head last week when NTL's service went belly-up, leaving punters without email for days on end.

In an email to punters today the cableco apologised for the "intermittent technical problems" that have left customers fuming.

Said the email: "As you may have noticed, ntlworld's email service has recently suffered some intermittent technical problems and some of our customers have been temporarily unable to retrieve their email. If you have suffered from any of these problems we'd like to offer you our sincere apologies and to explain a little more about our plan to fix this.

"Over the next few days we will be increasing the capacity of our email service and removing more of the large volume of unread emails that slows down the system.

"In particular, we will be changing the number of days we store unread email for to 90 days, in line with other leading ISPs. We will be making this change with effect from Monday 16th June.

"By making these changes and reducing the volume of unread emails stored on the service, we will significantly improve the quality of your email service," it said.

For NTL punters, the improvements can't come soon enough.

One reader told us: "This morning NTL delivered an email they'd been sitting on for five days. Pissed off or what." ®

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