Feeds

Text complaints on the up, up, up

Growing problem

  • alert
  • submit to reddit

Top 5 reasons to deploy VMware with Tegile

Complaints concerning premium rate email, SMS and fax services have gone through the roof in the last year as more and more people have been diddled by unscrupulous operators.

The number of complaints about dodgy text message jumped eight-fold in 2002 to more than 1,200. And reports about spam scams - including ones tricking people into unknowingly activating a premium rate Internet dialer - also neared 1,200.

Overall, ICSTIS - the UK regulator for all premium rate telecoms services - reported that complaints about services increased by 43 per cent in 2002 to 11,572, the highest level in the regulator's 17-year history.

But with an explosion in premium rate services - everything from playing interactive TV games, downloading mobile ringtones, receiving news alerts or casting votes in TV shows - comes an increase in complaints.

And while the industry is estimated to be worth around £1bn a year, ICSTIS dished out fines in 2002 of just over £1m.

According to ICSTIS, the growth in services has also led to rise in complaints, although the regulator is convinced the problem is far worse than the figures suggest.

Said ICSTIS Chairman Sir Peter North: "New forms of spam marketing - most obviously text messaging, e-mails and faxes - allow promotions to be sent to millions of people overnight.

"This so-called 'marketing' is often indiscriminate, and the content is too often deceptive and inappropriate to those it reaches. I have no doubt that the number of complaints we receive is just the tip of an iceberg of dissatisfaction." ®

Related Stories

Text spammer fined £40k
Text spammer fined £15,000
Euro porn ops fined £125K for premium rate abuse
Moby Monkey fined £10K for misleading text spam
Watchdog slaps text spam firm with £50k fine

Security for virtualized datacentres

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Will BlackBerry make a comeback with its SQUARE smartphones?
Plus PC PIMs from company formerly known as RIM
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
EE buys 58 Phones 4u stores for £2.5m after picking over carcass
Operator says it will safeguard 359 jobs, plans lick of paint
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.