NTL working on ‘intermittent’ email problem
Punters fed up
Posted in Media, 11th June 2003 16:06 GMT
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NTL claims it is working as "quickly as possible" to rectify an "intermittent" email problem that's dogged users since the weekend.
Punters claim this is just the latest issue in a long line of problems to hit the cableco. What's more, they're fed up.
Said one reader who contacted The Register: "I have been having intermittent problems with collecting e-mail over the last few months and enjoyed the wasted hours pointlessly running through the whole of my system with a toothcomb with an engineer to disprove this is anything to do with NTL.
"Lo and behold a post on their site on Monday to say they are having a problem with e-mail. I (and lots of others) haven't been able to collect e-mail for 4 days and a call to the engineer gives no projected fix date. Call this a service? I don't."
Anyhow, NTL says its engineers are working on the problem and adding new hardware but it's still unclear when NTL will resolve the problem.
A statement on NTL's site reads: "ntl:home internet customers on all packages may currently be unable to send email from their ntlworld accounts. Our engineers are aware of this issue and are working towards a resolution. Please accept our apologies for any inconvencience this may cause. ®
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