Feeds

SMEs sniff at smelly techies

This could get ugly

  • alert
  • submit to reddit

The Power of One Infographic

Companies that hire IT support complain that some techies turning up are patronising, suffer from BO and halitosis and are dressed in "scruffy trainers" and "heavy metal t-shirts".

This rather uncomplimentary picture of tech support staff comes courtesy of Surrey-based IT services outfit Blue Screen, which quizzed around 100 SMEs to find out their biggest gripes about IT support.

Top of the list of bellyaches is an "obvious" lack of knowledge and training demonstrated by on-site IT contractors. Companies also grumbled about low response times which left some companies stranded without their IT systems for days, sometimes weeks.

There was also a tendency for helpdesk staff to deal with problems in a "patronising and over-simplified manner", said the survey, while others complained that the services on offer were simply not value for money.

Of course, the eye-grabber in this "top ten gripes survey" is the notion that companies are hacked off with a "lack of personal hygiene and understanding of on-site dress codes and protocols".

Said the survey: "Many companies highlighted body odour, halitosis, and inappropriate dress such as 'scruffy trainers' and 'heavy metal t-shirts' as reasons for dissatisfaction with the technicians that their IT support firms had sent."

Oh dear, one senses that Blue Screen's "Contact us" button could be in great demand this afternoon … ®

Mobile application security vulnerability report

More from The Register

next story
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.