Tiscali boots off heavy users

Carries out threat

Tiscali UK is to boot off a bunch of heavy users tomorrow after they ignored requests to reduce their online usage to less than 150 hours a month.

Earlier this month Tiscali amended its Ts&Cs to impose the cap on its AnyTime dial-up service. At the time it claimed that some people were using the service excessively and that their "level of usage is adversely affecting the service we can offer other users".

At the same time it emailed a "small percentage of [its] AnyTime customers who were persistent heavy users in every one of the last three months" telling them that unless they curbed their usage they would have their accounts terminated.

Around half of those fingered played ball and reduced the amount of time they spent online - but the rest ignored Tiscali's requests.

Today, those "heavy users" received an email telling them that their Tiscali AnyTime accounts will be "terminated on June 3rd 2003 [tomorrow] in accordance with our terms and conditions".

The email tells says: "Your usage has remained above the maximum limit of 150 hours per month, and we have seen no significant reduction in your usage since we contacted you."

The ISP declined to say how many would have their accounts terminated tomorrow. ®

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