Tiscali's debt collectors demand cash from ‘PC Plod’

Round 2

Following yesterday's story Tiscali's debt collectors demand cash from 'PC Plod', Tiscali UK queried Greg Palmer's claim that he had never been a Tiscali punter. They did not, however, deny the fact that a letter demanding cash had been sent to "PC Plod".

So we asked Mr Palmer to clarify.

He told us: "I was talking last night to some of my friends and this Tiscali story came into the conversation. I was telling them about the story…and about the letter from the credit agency, when one of my friends piped up and said that my house mate had done it as a prank while he was living with me for a few months. I called him last night and he says that 'he didn't know there was an outstanding balance' so I will be sorting it out with him."

Tiscali had this to say: "We were concerned to read the story yesterday on The Register of Greg Palmer of Peterborough who has received a debt collection letter from Tiscali and claimed that he had never had an account with us. This prompted an investigation and, from the published information, we were able to identify Mr Palmer as a customer who had signed up for an AnyTime package in November 2002. The account was actively used from November to March 2003 and we received two calls from Mr Palmer on 1st and 2nd December to reconfigure his dial-up. Monthly payments up to the end of March 2003 were received successfully from Mr Palmer but a collections letter was generated because of failed payments for April and May.

We tried to call Mr Palmer yesterday on the contact number we had on record for him but were told it was the wrong number. We strongly recommend that Mr Palmer contact us to sort this out, because if this account has been set up without his knowledge - as he claims - this is a serious matter which we need to sort out with him directly because the service has been used and paid for. Contact details have been given to The Register for Mr Palmer's urgent use." ®

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Tiscali's debt collectors demand cash from 'PC Plod'

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