Feeds

Tiscali calls in debt collectors over ‘unpaid’ bills

What unpaid bills, punters demand

  • alert
  • submit to reddit

Designing a Defense for Mobile Applications

Tiscali UK customers are up in arms after some received letters from debt collectors demanding they pay-up - or else.

Said one hacked-off Tiscali customer, who's received a demand even though she downgraded to a pay as you go service a year ago: "It would appear that Tiscali has a billing fiasco on their hands and are now erroneously threatening members with a debt collection agency."

Another punter who aired the matter on one of the ISP's bulletin boards said: "Tiscali informed me recently that they had finally sorted out my account and would be taking out the due money by direct debit. I pay all my bills and have never had bad credit.

"Today I received, without any notification, a demand for payment of £73 from a debt collection agency. I have no idea who this agency is...could be a spoof for all I know. I have had no demands for payment or "final demands" from Tiscali. It is worrying the way Tiscali go about business."

To make matters worse, when Tiscali customers try and contact the ISP to sort out the matter they are being given the brush-off with no one prepared to investigate individual complaints.

The ISP insists that it is not unusual for companies to use "late payment agencies". Of course, not every company has such a shocking track record of billing cock-ups as Tiscali.

Only last October the company was grilled on BBC TV's Working Lunch over outstanding billing issues.

At the time, Tiscali UK ISP director Steve Horle acknowledged that some customers had suffered problems at the hands of the company's billing process but pledged that the problems would be resolved within the month.

Now, unconfirmed reports suggest that as many as 2,000 people could face the unwanted attention of debt collectors.

No one at Tiscali was available to comment on the matter. But in a statement handed to The Register it says a mailing cock-up is to blame for the upset faced by some of its punters.

"Tiscali has taken on NCO - a leading and respected UK financial services support company - to manage late payment collections. Tiscali drafted late payment reminder letters for the company to use in customer communications. Unfortunately in some cases NCO did not use the Tiscali letter but one of its own. We would like to apologise to this customer on behalf of NCO - we will ensure this does not happen again." ®

Related Story

Tiscali UK pledges to resolve billing complaints

Using blade systems to cut costs and sharpen efficiencies

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.