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Telewest to get new email service after spam attacks

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Telewest punters are set to suffer more disruption to their service next week when the cableco moves its email service to a new platform.

The move follows weeks of hassle for Telewest users as the ISP's email service collapsed under a deluge of spam.

After a second spam attack last week, which resulted in mail delays of up to four days, Telewest admitted that an underlying hardware failure was to blame for the extended delays in punters receiving email.

However, Telewest told The Register that next week's planned platform migration has nothing to do with the recent spam attacks.

Telewest will start moving its email service onto a new platform from midday next Tuesday (May 20). The move should be completed by 8pm the following day.

In an email to punters the cableco warned: "You will be able to send and receive emails, but from midnight on 20 May (Tuesday night) you may not be able to see old messages, however you will see them again before we finish.

Telewest also warned that from midnight on 20 May dial-up customers won't be able to hook up to the Net for a short time.

The cableco added: "We have experienced some issues with our existing platform over the last few weeks and we apologise for any inconvenience this may have caused. The new platform will improve our ability to avoid such issues in the future. Also, we are focusing on additional measures to help reduce the possibility of delays for delivering your e-mail."

Fingers crossed, eh? ®

Telewest email down for four days
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