Feeds

Telewest email down for four days

Underlying hardware failure blamed

  • alert
  • submit to reddit

Internet Security Threat Report 2014

Telewest punters have been left fuming after the cableco's email service went titsup following a spam attack last Thursday.

At the time Telewest said the average delay in receiving email would be around two hours, although a small proportion of punters faced delays of up to five hours.

But customers of Telewest's blueyonder ISP told The Register that the service went on the blink for three or four days and was out of action most of the weekend.

One reader told us: "Blueyonder was right to say that only a minority of customers experience delays of five hours. The majority has been experiencing delays of days."

At one point Telewest even suspended the whole service in a bid to resolve the problem.

Although this latest meltdown was sparked off by Thursday morning's spam attack - the second such attack in a week- Telewest has now admitted an underlying hardware failure was to blame for the extended delays in punters receiving email.

In a statement Telewest's director of internet services, Chad Raube, said: "We feel as disappointed with the delays as our customers do and we have been making every effort to filter the backlog of emails, which we now estimate contains 90 per cent spam, as quickly as possible.

"New emails are now being delivered as normal and we hope that any remaining mails will be delivered today, but we offer our sincere apologies to those customers affected over the past few days," he said.

Telewest is now planning a major migration of it email platform, to a "new, more stable one". That's expected to happen over the next couple of weeks.

Unfortunately for Telewest, this latest incident is likely to take some of the shine off today's formal launch of its 2Mb broadband service. ®

Related Stories

Telewest email hit by spam attack - again
Telewest email halted under massive spam attack
Telewest goes live with 2Mb service

Internet Security Threat Report 2014

More from The Register

next story
I'll be back (and forward): Hollywood's time travel tribulations
Quick, call the Time Cops to sort out this paradox!
Musicians sue UK.gov over 'zero pay' copyright fix
Everyone else in Europe compensates us - why can't you?
Megaupload overlord Kim Dotcom: The US HAS RADICALISED ME!
Now my lawyers have bailed 'cos I'm 'OFFICIALLY' BROKE
MI6 oversight report on Lee Rigby murder: US web giants offer 'safe haven for TERRORISM'
PM urged to 'prioritise issue' after Facebook hindsight find
BT said to have pulled patent-infringing boxes from DSL network
Take your license demand and stick it in your ASSIA
Right to be forgotten should apply to Google.com too: EU
And hey - no need to tell the website you've de-listed. That'll make it easier ...
prev story

Whitepapers

Driving business with continuous operational intelligence
Introducing an innovative approach offered by ExtraHop for producing continuous operational intelligence.
Why CIOs should rethink endpoint data protection in the age of mobility
Assessing trends in data protection, specifically with respect to mobile devices, BYOD, and remote employees.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Protecting against web application threats using SSL
SSL encryption can protect server‐to‐server communications, client devices, cloud resources, and other endpoints in order to help prevent the risk of data loss and losing customer trust.