Feeds

Tiscali UK caps users

Is capping the new black?

  • alert
  • submit to reddit

Boost IT visibility and business value

Tiscali UK is capping its unmetered Anytime service to 150-hours a month.

Snag is, the Italian ISP forgot to tell anyone about it. The first punters knew of the cap was when some of them received an email saying: "We notice that you have had extremely high usage (over 150 hours a month) on your AnyTime package every month for the last three months. Unfortunately your current level of usage is adversely affecting the service we can offer other users."

Tiscali then threatens punters that unless they reduce their usage they will be booted off the service.

One Register reader who received the email told us: "Now I have looked up their terms and condition and yes it does say about 150-hours.

However when I moved to them last year (I was bounced by BT Openworld for a similar thing) I checked out Tiscali which was definitely unmetered at the time, so this is clearly a change of terms and conditions."

According to Tiscali UK the Ts&Cs were updated - last Friday. On Wednesday this week the ISP emailed a "small percentage of [its] AnyTime customers who were persistent heavy users in every one of the last three months" and issued the warning.

However, it won't be until after the weekend that Tiscali UK will inform the rest of its punters about the cap. The 150-hour a month cap - which Tiscali claims is "in line with industry standards" - comes into effect from May 16.

In a statement Tiscali UK ISP Director Steve Horley said: "We have been monitoring this for three months and have identified a core of users who are consistently treating the service as an 'Always On' service.

"AnyTime offers flexible any time use but we have always been clear that it is not designed to be always on. Like other players in the market we have adopted 150 hours as a reasonable level, bearing in mind the average AnyTime customer uses under 50 hours per month." ®

Seven Steps to Software Security

More from The Register

next story
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
Orange spent weekend spamming customers with TXTs
Zero, not infinity, is the Magic Number customers want
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.