Feeds

Tiscali UK caps users

Is capping the new black?

  • alert
  • submit to reddit

Providing a secure and efficient Helpdesk

Tiscali UK is capping its unmetered Anytime service to 150-hours a month.

Snag is, the Italian ISP forgot to tell anyone about it. The first punters knew of the cap was when some of them received an email saying: "We notice that you have had extremely high usage (over 150 hours a month) on your AnyTime package every month for the last three months. Unfortunately your current level of usage is adversely affecting the service we can offer other users."

Tiscali then threatens punters that unless they reduce their usage they will be booted off the service.

One Register reader who received the email told us: "Now I have looked up their terms and condition and yes it does say about 150-hours.

However when I moved to them last year (I was bounced by BT Openworld for a similar thing) I checked out Tiscali which was definitely unmetered at the time, so this is clearly a change of terms and conditions."

According to Tiscali UK the Ts&Cs were updated - last Friday. On Wednesday this week the ISP emailed a "small percentage of [its] AnyTime customers who were persistent heavy users in every one of the last three months" and issued the warning.

However, it won't be until after the weekend that Tiscali UK will inform the rest of its punters about the cap. The 150-hour a month cap - which Tiscali claims is "in line with industry standards" - comes into effect from May 16.

In a statement Tiscali UK ISP Director Steve Horley said: "We have been monitoring this for three months and have identified a core of users who are consistently treating the service as an 'Always On' service.

"AnyTime offers flexible any time use but we have always been clear that it is not designed to be always on. Like other players in the market we have adopted 150 hours as a reasonable level, bearing in mind the average AnyTime customer uses under 50 hours per month." ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.