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Conman caught by rogue mobile redial

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An incompetent conman spilled the beans on a fraudulent insurance claim when he accidentally redialled the company he was trying to rip off.

The man, who can't be named for legal reasons, inadvertently redialled the call centre of claims adjustors Loss Management Group, moments after phoning in a fraudulent claim. He proceeded to explain to a friend how he invented a claim for seven supposedly stolen items of jewellery, blissfully unaware that the call was being recorded.

The incompetent crook used documents he found during a house clearance to substantiate his fraudulent claim.

"Unfortunately for the individual concerned, we automatically record all calls for training and monitoring so we had the complete conversation on tape," Tony Le Fevre, managing director of LMG, told Call Centre Europe.

According to LMG, jewellery fraud costs the insurance industry £70 million a year. ®

Next gen security for virtualised datacentres

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