The Register® — Biting the hand that feeds IT

Conman caught by rogue mobile redial

Dial D for dumb

Free webcast: Service level monitoring and management

An incompetent conman spilled the beans on a fraudulent insurance claim when he accidentally redialled the company he was trying to rip off.

The man, who can't be named for legal reasons, inadvertently redialled the call centre of claims adjustors Loss Management Group, moments after phoning in a fraudulent claim. He proceeded to explain to a friend how he invented a claim for seven supposedly stolen items of jewellery, blissfully unaware that the call was being recorded.

The incompetent crook used documents he found during a house clearance to substantiate his fraudulent claim.

"Unfortunately for the individual concerned, we automatically record all calls for training and monitoring so we had the complete conversation on tape," Tony Le Fevre, managing director of LMG, told Call Centre Europe.

According to LMG, jewellery fraud costs the insurance industry £70 million a year. ®

Free webcast: Service level monitoring and management

Sign up, sign up for The Register's weekly mobile & wireless newsletter - click here

Don’t Miss

DustbinDirty, dirty PCs: The X-rated picture guide

Ventblockers Horror beyond human imagination

SC09Top 500 supers - rise of the Linux quad-cores

SC09 Jaguar munches Roadrunner

Ubuntu teaser Early adopters bloodied by Ubuntu's Karmic Koala

Smooth Windows upgrade it ain't

Sign up, sign up for The Register IT security newsletter

Narrowcasting for the email classes