Feeds

BT boss slams union over jobs-to-India

Accuses CWU of 'distorting the true situation'

  • alert
  • submit to reddit

Top three mobile application threats

BT Retail boss Pierre Danon has accused the Communications Workers Union (CWU) of "distorting the true situation" concerning the telco's move to open two new call centres in India.

In a scathing attack coinciding with today's "Day of Protest" outside all 34 of BT's Operator Centres, Mr Danon blamed the CWU for being disruptive and walking away from negotiations over plans to create 2,200 new jobs in India.

In what looks like becoming an increasingly bitter dispute Mr Danon said: "While I fully respect the Communication Workers Union's role in representing their members' interests, some of their words are distorting the true situation and helping no one.

"It is our policy to consult closely with the unions on any initiatives that affect our people and the India issue was no exception. We have been engaging with them for several months, but it was the union that walked away from the negotiating table," he said.

He went on: "Instead of continuing a constructive dialogue with us, they are trying to disrupt an organisation that has one of the best track records in the UK for dealing responsibly and sensitively with its people issues.

"I know of no other contact centre operator in the UK that is investing more in this country and its people. Our plans for India are measured and responsible, designed to make BT more competitive and better able to serve our customers. That in the longer term is crucial to safeguard our jobs in the UK.

"I just wish the union would acknowledge that and stop engaging in protests at centres where people are not even at risk of losing their jobs," said Danon.

The CWU has already said it is determined to "exploit every avenue to stop work moving to India" and has no "hesitation in sanctioning industrial action". ®

Related Stories

CWU steps up action over BT jobs-to-India
BT staff protest jobs-to-India move
BT confirms India call centre move
Strikes loom as BT mulls moving 700 jobs to India

3 Big data security analytics techniques

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Sorry London, Europe's top tech city is Munich
New 'Atlas of ICT Activity' finds innovation isn't happening at Silicon Roundabout
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
It may be ILLEGAL to run Heartbleed health checks – IT lawyer
Do the right thing, earn up to 10 years in clink
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.