Feeds

BT confirms India call centre move

Union and telco locked in dispute

  • alert
  • submit to reddit

High performance access to file storage

BT has confirmed it is setting up two call centres in India but insists no UK jobs will be lost as a direct result of the move.

The new centres will be set up in Bangalore and New Delhi and will handle part of the telco's directories and conferencing work. BT is also considering moving other parts of its operation to India.

It is expected that both sites in India will employ some 500 people by the end of this month - and around 2,200 by March next year.

In a bid to head-off concerns about job losses, BT Retail chief Pierre Danon insisted no BT or agency employees would lose their jobs as a direct result of this measure. Instead, the job losses would be achieved through "natural wastage among agency workers" in the UK, he said.

But the move has angered the Communications Workers Union (CWU), which accused Mr Danon of being "economical with the truth' over plans to open call centres in India.

Said the union's deputy general secretary, Jeannie Drake: "The point is that this is UK work carried out for UK customers offering a UK service. Doesn't that sound like work we should be doing in the UK?"

The union is considering industrial action, but in the meantime, is arranging a series of demonstrations in locations where it claims 700 directory enquiry jobs are under immediate threat.

In a statement the CWU said that it is "vital we stop the rot at an early stage" or "tens of thousands of jobs" could be lost in the UK.

But Mr Danon hit back saying: "There is no reason - no motive - for industrial action. We are not terminating one job."

BT said it took the decision to move its directories business to India as a result of deregulation in the industry. It is fearful that it might follow other countries, such as Ireland and Germany, where established providers have lost up to 40 per cent of market share.

"We will not allow that to happen to us," said Mr Danon. "By trimming our costs we can remain very competitive on price and also protect the long term jobs of BT Directory operators in the UK," he said. ®

Related Story

Strikes loom as BT mulls moving 700 jobs to India

High performance access to file storage

More from The Register

next story
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Nokia offers 'voluntary retirement' to 6,000+ Indian employees
India's 'predictability and stability' cited as mobe-maker's tax payment deadline nears
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
It may be ILLEGAL to run Heartbleed health checks – IT lawyer
Do the right thing, earn up to 10 years in clink
France bans managers from contacting workers outside business hours
«Email? Mais non ... il est plus tard que six heures du soir!»
Adrian Mole author Sue Townsend dies at 68
RIP Blighty's best-selling author of the 1980s
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.