Feeds

PayPal reimburses Brits

And winners stay winners

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

PayPal is to reimburse all Brits who paid too much for dollar-pound conversions on goods bought on Thursday, Feb 27. The refunds should be in their accounts "within approximately 2-4 business days"

The company used an incorrect calculation for approx. five hours, which meant that people who converted dollars from their PayPal accounts into pounds sterling during that time could make hay. We guess that not too many punters did make hay as PayPal is not seeking to claw any money back. Anyway, the company has done the right thing - so a pat on the back on that score. Here is the email letter sent by PayPal to affected customers:

Our records show that during that time, you made a payment which required a currency conversion to or from Pound Sterling. We apologize for the error and wish to notify you of the additional steps we are taking to amend the situation.

If your payment required a conversion FROM Pound Sterling to another currency, you have overpaid for the conversion. To rectify the error, PayPal will issue a full refund to your PayPal account during the next few days. The refund will be issued in Pound Sterling.

If your payment required a conversion from another currency TO Pound Sterling, you received a highly favorable exchange rate for your transaction. You will be glad to know that no corrections or adjustments will be made to your PayPal account.

We regret any inconvenience caused by our error and are making every effort to avoid similar errors in the future. If you have further questions about this issue, you may contact us by sending an e-mail
to worldsupport@paypal.com or by calling us at +1 402 935.7733.

Thank you for your patience and understanding. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Bladerunner sequel might actually be good. Harrison Ford is in it
Go ahead, you're all clear, kid... Sorry, wrong film
Musicians sue UK.gov over 'zero pay' copyright fix
Everyone else in Europe compensates us - why can't you?
Euro Parliament VOTES to BREAK UP GOOGLE. Er, OK then
It CANNA do it, captain.They DON'T have the POWER!
I'll be back (and forward): Hollywood's time travel tribulations
Quick, call the Time Cops to sort out this paradox!
Megaupload overlord Kim Dotcom: The US HAS RADICALISED ME!
Now my lawyers have bailed 'cos I'm 'OFFICIALLY' BROKE
Forget Hillary, HP's ex CARLY FIORINA 'wants to be next US Prez'
Former CEO has political ambitions again, according to Washington DC sources
prev story

Whitepapers

10 ways wire data helps conquer IT complexity
IT teams can automatically detect problems across the IT environment, spot data theft, select unique pieces of transaction payloads to send to a data source, and more.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.