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Monitor prices are falling and reliability is climbing. That's a good thing, right? Not if you are a warranty repair firm, to which it is more akin to something between a rock and a hard place.

Falling prices means that warranty provision becomes a higher percentage of the product cost and so something for the manufacturers to squeeze. And improved reliability of LCD screens, already accounting for 30 per cent-plus of new monitor sales in Europe, means that manufacturers can squeeze with impunity. More or less.

Fewer returns means less revenue for third party service companies. And a significant decline in the CRT monitor warranty base over the next few years - i.e. fewer screens to repair - will also hit the service companies hard.

That in a nutshell is the summary of a report into the European monitor warranty service marketplace from Meko, the UK display research firm. ®

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