Feeds

NTL customers not ‘tech’ enough to grasp BB cap

That's why they weren't told, apparently

  • alert
  • submit to reddit

Internet Security Threat Report 2014

NTL decided not to inform its customers about its decision to cap its broadband service because it didn't think they were "'tech' enough to understand".

So says Kingsley Smith, the campaigner behind the Don't Pay NTL, who met Bill Goodland, NTL's Internet director, and Steve Upton (Technical/Network Manager) in Hook yesterday to discuss the cableco's decision to cap its broadband service.

According to Mr Smith, the decision to cap the service was taken by Mr Goodland. And it was he who decided not to tell customers because he "didn?t think they were 'Tech' enough to understand".

Details of yesterday's meeting can found here. ®

Related Story

Net awards targeted as NTL cap row enters another week

Internet Security Threat Report 2014

Whitepapers

Driving business with continuous operational intelligence
Introducing an innovative approach offered by ExtraHop for producing continuous operational intelligence.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Why CIOs should rethink endpoint data protection in the age of mobility
Assessing trends in data protection, specifically with respect to mobile devices, BYOD, and remote employees.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Mitigating web security risk with SSL certificates
Web-based systems are essential tools for running business processes and delivering services to customers.