NTL customers not ‘tech’ enough to grasp BB cap

That's why they weren't told, apparently

NTL decided not to inform its customers about its decision to cap its broadband service because it didn't think they were "'tech' enough to understand".

So says Kingsley Smith, the campaigner behind the Don't Pay NTL, who met Bill Goodland, NTL's Internet director, and Steve Upton (Technical/Network Manager) in Hook yesterday to discuss the cableco's decision to cap its broadband service.

According to Mr Smith, the decision to cap the service was taken by Mr Goodland. And it was he who decided not to tell customers because he "didn?t think they were 'Tech' enough to understand".

Details of yesterday's meeting can found here. ®

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