Feeds

Focus on citizen is needed: e-gov report

That'll be the Day

  • alert
  • submit to reddit

High performance access to file storage

European countries have made progress in on-line public services, especially for business, but researchers say more buy-in is needed at the highest levels.

The third survey of electronic public services in Europe, conducted by Cap Gemini Ernst & Young on behalf of the European Commission, examined the progress made between October 2001 and October 2002. Researchers found that Ireland and Sweden are now offering the most sophisticated services on-line, including transactional services that allow full electronic case handling. Overall the on-line sophistication of public services has grown from 45 percent to 60 percent in one year.

Researchers analysed 10,500 individual public service providers across 18 countries and found that 86 percent of these are on-line, an increase of 12 percent in one year. On-line services fall into four general categories: income-generating services for items like taxes and social contributions; registration services, related to recording data for events like births, deaths, marriages; public services funded through taxation (such as public libraries); and permits and licences, granted by public bodies to allow the construction of a house, establishment of a business and so on.

Income-generating services have become the most developed on-line across Europe, but researchers said that substantial improvement is needed in the area of permits and licences.

A worrying gap is also growing between on-line services aimed at businesses and those aimed at citizens. In nearly every country surveyed, the sophistication of the services for business is greater than that of services for citizens, and the number of business services available on-line grew 19 percent during the year, compared to just 12 percent growth for citizen services.

"Further growth beyond the stage of interactivity requires a clear political vision and committed leadership to e-government as an integral part of a national governmental change programme," the researchers concluded in the report, noting also that a greater emphasis on the citizen was also required.

The goal is not just to make services available on-line, but to accomplish a more fundamental shift toward government that is focussed on citizens and organised according to their needs, rather than bound by traditional ways of working.

"E-government in Europe should now focus more closely on the transformation of government authorities into customer-oriented service providers," said European Commissioner Erkki Liikanen, commenting on the report.

© ENN

SANS - Survey on application security programs

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Record labels sue Pandora over vintage song royalties
Companies want payout on recordings made before 1972
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Ex–Apple CEO John Sculley: Ousting Steve Jobs 'was a mistake'
Twenty-nine years later, post-Pepsi exec has flat-forehead moment
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
Number crunching suggests Yahoo! US is worth less than nothing
China and Japan holdings worth more than entire company
prev story

Whitepapers

SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.