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Freeserve blames ‘human error’ for mailshot login bungle

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Freeserve has blamed "human error" for bungling a mailshot to new customers which contained the log-in details of other people.

The "Welcome Packs" were sent to new customers of Freeserve's Anytime service last week. However, the name and address on the front of the mailshot did not match the account details listed inside the envelope.

One Register reader who received the Welcome Pack was slightly bemused because he's been an Anytime user for more than a year and couldn't understand why he was getting the mailshot, which is sent out to new customers.

He was also concerned because it contained someone else's email address and login username, although it did not contain the password.

When he informed Freeserve customer service about the matter he was told that there had been a mix up in the mailing system and that "lots of people" had been sent Welcome Packs listing the account details of someone else.

A spokeswoman for the ISP confirmed the bungled mailing but said that only a "small proportion" of people were affected. She also denied that the login username was included in the pack.

But she did blame the incident on "human error" and added that people would be sent an apology along with a new Welcome Pack. ®

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