BTo tops complaints league

Oftel tally

Oftel receives by far and away more complaints about BTopenworld than any other ISP, according to the latest stats from telecoms regulator Oftel.

Between April and September this year Oftel received 6,800 complaints about UK service providers. Just under half of those were about BTopenworld.

The top three complaints from consumers were difficulty contacting their ISP, being ignored and complaints about the ISP's Ts&Cs.

A spokesman for BTopenworld said he wasn't happy with the situation and that the company was "working hard to address this".

Which is nice. ®

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