Telenor claims CIX email sorted next week

Promises, promises

Telenor Business Solutions - the ISP behind CIX, one of the UK's oldest ISPs - claims that its email service should be back to normal next week.

According to some rather irate users the service hasn't been up to scratch for some weeks now with one describing the service as "crumbling".

Users complain that they have been unable to connect to mail servers, that legitimate email is bouncing and, if the email does make it through, it takes hours to do so.

The problem, it seems, is that CIX has been awash with spam that has clogged up its system.

Last month the outfit noticed an increase in spam and even though Telenor has taken measures to combat the unwanted email, a spokeswoman for the company told The Register that they were still experiencing "very high levels of spam".

In a statement to customers the ISP said: "Users will be aware that we have been experiencing problems in delivering email service over the past few weeks through mail.cix.co.uk. Mail is not lost: it is delivered but the delays have become excessive. Telenor Business Solutions would like to apologise for the delays that are taking place, and confirm that we are actively working to improve the situation."

Telenor's "several thousand" punters in the UK should see a marked improvement next week. ®

Sponsored: 5 critical considerations for enterprise cloud backup