Feeds

Nominet explains role in ebay.co.uk detagging slip

Uh, huh...go on...mmmm...I see

  • alert
  • submit to reddit

Top three mobile application threats

Remember the ebay.co.uk detagging fiasco earlier this week when the popular auction site was disrupted due to some administrative error?

Two days ago we ran a statement from NetNames, eBay's UK Tag holder, explaining what went wrong.

To close the circle, here's Nominet UK's take on the whole incident.

Nominet UK would like to clarify its role in the reactivation of the ebay.co.uk domain name earlier this week. We would like to make it clear that we were not responsible for causing the web site to go off-line and that we took immediate and legitimate steps to get the domain name up and running as soon as possible.

On Monday 2 December 2002, the domain name ebay.co.uk was detagged by the registration Agent Netnames (see http://www.nominet.org.uk/ref/detagged.html for an explanation of detagging). On Tuesday 3 December Nominet received an email request from Netnames stating that the domain name had been "detagged in error" and requesting Nominet to retag the domain name.

All registration agents are able to request the retagging of a domain name that has been detagged in error within 30 days of the detag occurring. It is our standard practice to deal with these requests within 24 hours and, as a result, ebay.co.uk was retagged at around 11.00 hours on 3 December 2002.

Once a domain name is retagged it is not automatically reactivated until the UK zone file has been rebuilt. Nominet currently undertakes zone file reloads daily. Under these circumstances, ebay.co.uk would not normally have been fully uploaded until the morning of 4 December 2002.

As Nominet proactively seeks to resolve problems that create disruption to a large number of end users, it was decided to carry out an additional UK zone file rebuild at around 11.30 hours on Tuesday 3 December.

Nominet took this action not only to alleviate the inconvenience that the incident created for a large number of end users, but also to reduce the additional workload placed upon us by a large numbers of public enquiries resulting from the situation. We currently handle 1,500 customer enquiries per day, of which 70% come directly from the public.

Nominet believes it is legitimate to exercise its discretion in taking specific action in order to serve the best interests of the majority of internet users. We understand that our actions may, at times, lead to concern and we always try to seek operational improvements in light of the feedback that we receive.

Nominet is reconsidering the frequency of the UK zone file rebuilds with a view to increasing their frequency in the future.

Which is nice. ®

Build a business case: developing custom apps

More from The Register

next story
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.