Feeds

123reg.co.uk restores customer email after DNS botch

Upgrade didn't go to plan

  • alert
  • submit to reddit

Reducing security risks from open source software

Customers of domain registrar 123-reg.co.uk are promised their communications will be restored tomorrow following a DNS cock-up last week by the company which left many unable to receive email.

At the beginning of last week 123reg.co.uk changed its control panel to allow users to update their MX records. That's when things started going horribly wrong, as a reader explains.

"Many people (one of my clients included) who have made any DNS changes online since Tuesday have lost all their inbound mail and still have no inbound mail working," he told us.

"At the time of writing the control panel is still available some four days on and anybody making any changes there now to any aspect of their DNS records - not just MX - will screw up their mail."

A technical support person at 123-reg told us today that the problem had been tracked down to scripting errors on the control panel. Developers have now fixed the problem and customers will be once again able to receive email tomorrow, we were assured.

He told us the problem had affected only a small percentage of its users and was less serious than first feared. ®

Eight steps to building an HP BladeSystem

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
Bose says today IS F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.