Feeds

BTopenworld denies plans to ditch domain

Confusion reigns

  • alert
  • submit to reddit

Beginner's guide to SSL certificates

There's confusion about the future of BT's mass market ISP after internal sources told customers that it has plans to ditch its BTopenworld domain.

Not only would such a move spell upheaval for the tens of thousands of BTopenworld customers who have a BTopenworld email address, it also throws up questions about the very future of BT's ISP business.

The revelations about the future of the BTopenworld domain were contained in a series of emails between a customer and the ISP.

The customer, who has asked not to be named, currently subscribes to BTopenworld's dial-up service but is looking to upgrade to broadband. Part of the reason for subscribing to BTopenworld was that he was told that he could hang on to his @btopenworld.com email address.

Last week, though, he was told that this wasn't the case and that if he subscribed to BTopenworld's ADSL service he would have to change his email address to one ending @btinternet.com.

When he wrote to BTopenworld for clarification he was told that the BTopenworld domain would be discontinued. When he wrote back again just to make sure there had been no mistake he was told that the domain "will be discontinued at some point in time" although no date had been set for its termination.

Other customers would be told nears the time, the BTopenworld employee said.

However, a spokesman for BTopenworld denied that the domain was under threat and was adamant that there were no plans to discontinue the domain.

"If this has caused any confusion then we apologise," he said.

Last week, BT's top brass were unable to say whether BTopenworld would still be around this time next year.

Asked about the future of the ISP, BT's newly-appointed chief broadband officer (CBO), Alison Ritchie, said: "Who knows?" ®

Related Story

Will BTopenworld survive the year?

Intelligent flash storage arrays

More from The Register

next story
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
Sea-Me-We 5 construction starts
New sub cable to go live 2016
EE coughs to BROKEN data usage metrics BLUNDER that short-changes customers
Carrier apologises for 'inflated' measurements cockup
Comcast: Help, help, FCC. Netflix and pals are EXTORTIONISTS
The others guys are being mean so therefore ... monopoly all good, yeah?
Surprise: if you work from home you need the Internet
Buffer-rage sends Aussies out to experience road rage
EE buys 58 Phones 4u stores for £2.5m after picking over carcass
Operator says it will safeguard 359 jobs, plans lick of paint
MOST iPhone strokers SPURN iOS 8: iOS 7 'un-updatening' in 5...4...
Guess they don't like our battery-draining update?
prev story

Whitepapers

A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.