Feeds

iPoints insider slams ‘bloody obsessive’ customers

Unusual way to run a Web loyalty company

  • alert
  • submit to reddit

The essential guide to IT transformation

Posts purporting to come from the head of Web loyalty firm iPoints on a popular online forum describing its customers as "bloody obsessives" did come from the company but not from its managing director, Chris Simpson.

Simpson said the offending posts to DVD Forums were made from his PC by a staffer - but not by him. He disassociated himself from the remarks and said iPoints would deal with as yet unidentified impostor through its internal disciplinary procedures.

"They were not my words - and don't represent my views," he told us. "Anyone who's spoken to me would know the remarks were out of character".

The posts were made in a thread on DVD Forums (since removed) discussing iPoint's decision to suspend a "large number" of accounts following what the company described as fraudulent activity. The alleged fraud involved gaining extra points by using other users' direct email marketing links.

Simpson confirmed a number of iPoints accounts have been suspended, but wasn't immediately able to say how many nor whether tens, hundreds or thousands of accounts were affected.

Other posters to DVD Forums disputed whether any fraud had taken place at all, and criticised the company for allegedly poor customer service.

Simpson argues that much of this criticism was disproportionate but acknowledges issues involving delays in crediting user accounts, which iPoints is trying to address with its affiliates.

He told us the "main reason" for these problems came from the issues regarding reporting from iPoints overseas casino affiliates. Simpson told us he understood users' frustration over delays in crediting their accounts and said it was building "tighter analysis" to improve its services.

Affiliates failure rates typically run at five per cent for Internet loyalty programmes. iPoints claims its affiliate failure rates are less than one per cent.

iPoints has 850,000 registered users and processed 600,000 transactions last month, according to the company. ®

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
No, thank you. I will not code for the Caliphate
Some assignments, even the Bongster decline must
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Banking apps: Handy, can grab all your money... and RIDDLED with coding flaws
Yep, that one place you'd hoped you wouldn't find 'em
TROLL SLAYER Google grabs $1.3 MEEELLION in patent counter-suit
Chocolate Factory hits back at firm for suing customers
Primetime precrime? Minority Report TV series 'being developed'
I have to know. I have to find out what happened to my life
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
prev story

Whitepapers

Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up distributed data
Eliminating the redundant use of bandwidth and storage capacity and application consolidation in the modern data center.
The essential guide to IT transformation
ServiceNow discusses three IT transformations that can help CIOs automate IT services to transform IT and the enterprise
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.