Feeds

iPoints insider slams ‘bloody obsessive’ customers

Unusual way to run a Web loyalty company

  • alert
  • submit to reddit

Security for virtualized datacentres

Posts purporting to come from the head of Web loyalty firm iPoints on a popular online forum describing its customers as "bloody obsessives" did come from the company but not from its managing director, Chris Simpson.

Simpson said the offending posts to DVD Forums were made from his PC by a staffer - but not by him. He disassociated himself from the remarks and said iPoints would deal with as yet unidentified impostor through its internal disciplinary procedures.

"They were not my words - and don't represent my views," he told us. "Anyone who's spoken to me would know the remarks were out of character".

The posts were made in a thread on DVD Forums (since removed) discussing iPoint's decision to suspend a "large number" of accounts following what the company described as fraudulent activity. The alleged fraud involved gaining extra points by using other users' direct email marketing links.

Simpson confirmed a number of iPoints accounts have been suspended, but wasn't immediately able to say how many nor whether tens, hundreds or thousands of accounts were affected.

Other posters to DVD Forums disputed whether any fraud had taken place at all, and criticised the company for allegedly poor customer service.

Simpson argues that much of this criticism was disproportionate but acknowledges issues involving delays in crediting user accounts, which iPoints is trying to address with its affiliates.

He told us the "main reason" for these problems came from the issues regarding reporting from iPoints overseas casino affiliates. Simpson told us he understood users' frustration over delays in crediting their accounts and said it was building "tighter analysis" to improve its services.

Affiliates failure rates typically run at five per cent for Internet loyalty programmes. iPoints claims its affiliate failure rates are less than one per cent.

iPoints has 850,000 registered users and processed 600,000 transactions last month, according to the company. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
DOUBLE BONK: Testy fanbois catch Apple Pay picking pockets
Users wail as tapcash transactions are duplicated
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Google Glassholes are UNDATEABLE – HP exec
You need an emotional connection, says touchy-feely MD... We can do that
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
In the next four weeks, 100 people will decide the future of the web
While America tucks into Thanksgiving turkey, the world will be taking over the net
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
New hybrid storage solutions
Tackling data challenges through emerging hybrid storage solutions that enable optimum database performance whilst managing costs and increasingly large data stores.