Feeds

The Orange road to personal data protection

Norton? You want me to use Norton? On a phone?

  • alert
  • submit to reddit

Best practices for enterprise data

We'd be the last people to accuse Orange of not having its act together as far as personal data is concerned, but at least some of the people who work for the company seem to be a little bit fuzzy on the subject. What, for example, would you think if a refurb phone you were given had all of the contacts of the previous user still on it?

That's precisely what happened to a Register reader earlier today. He's not particularly happy about being forced to take a refurb Nokia 7650 in exchange for a defective one, but it was either that or the long trading standards battle, most mobile phone outlets in the UK seem to take a similarly pugnacious line, and anyway that's another story.

In this story the replacement contained contacts, pictures and SMS messages. This could of course have been an isolated incident, but one might also speculate that the refurb departments of the phone outfits haven't yet grasped that phone handsets contain data in growing amounts, and that data erasure should therefore go along with the refurbishment process.

Our informant called the helpdesk for advice, and was told to reset the phone. He responded that this would simply reset the phone, not delete the data. But that's not the point anyway - shouldn't they be just a little bit worried about having carelessly redistributed personal data for one of their customers, and maybe a bit more worried that it could turn out to be more than one?

We're pretty confident that this sort of thing happens frequently, and we're certain it'd be a good idea if it stopped happening, fast. So, anybody else get something interesting on their refurbished phone? And if so, which company did you get it from? ®

Recommendations for simplifying OS migration

More from The Register

next story
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Speak your brains on SIGNAL-FREE mobile comms
Readers chat to the pair who flog the tech
prev story

Whitepapers

7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?