Feeds

The Orange road to personal data protection

Norton? You want me to use Norton? On a phone?

  • alert
  • submit to reddit

High performance access to file storage

We'd be the last people to accuse Orange of not having its act together as far as personal data is concerned, but at least some of the people who work for the company seem to be a little bit fuzzy on the subject. What, for example, would you think if a refurb phone you were given had all of the contacts of the previous user still on it?

That's precisely what happened to a Register reader earlier today. He's not particularly happy about being forced to take a refurb Nokia 7650 in exchange for a defective one, but it was either that or the long trading standards battle, most mobile phone outlets in the UK seem to take a similarly pugnacious line, and anyway that's another story.

In this story the replacement contained contacts, pictures and SMS messages. This could of course have been an isolated incident, but one might also speculate that the refurb departments of the phone outfits haven't yet grasped that phone handsets contain data in growing amounts, and that data erasure should therefore go along with the refurbishment process.

Our informant called the helpdesk for advice, and was told to reset the phone. He responded that this would simply reset the phone, not delete the data. But that's not the point anyway - shouldn't they be just a little bit worried about having carelessly redistributed personal data for one of their customers, and maybe a bit more worried that it could turn out to be more than one?

We're pretty confident that this sort of thing happens frequently, and we're certain it'd be a good idea if it stopped happening, fast. So, anybody else get something interesting on their refurbished phone? And if so, which company did you get it from? ®

High performance access to file storage

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
Skype pimps pro-level broadcast service
Playing Cat and Mouse with the media
Beat it, freetards! Dyn to shut down no-cost dynamic DNS next month
... but don't worry, charter members, you're still in 'for life'
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.