Feeds

Scottish Power disconnects Linux users

Opera fans can't open online accounts either

  • alert
  • submit to reddit

Boost IT visibility and business value

Scottish Power has barred Linux AND Opera users from signing up to its online energy accounts.

The exclusion came to light after Reg reader, and Linux users, Robin Crorie tried to arrange to pay his utility bills online earlier this week, only to be greeted by the following terse and unhelpful message:

We have detected certain aspects of your system that will prevent you experiencing this site fully.
These are: You are not running a Windows or Apple Macintosh operating system.

Before reaching even this stage, Crorie had to jump through numerous hoops. First the site complained that he was using an Opera browser (not IE or Netscape) then it is said he had to allow cookies.

OK so then he tried using a Mozilla browser, with cookies enabled, only to be told he couldn't use a Linux machine either. So then he tried Opera on a Windows PC. Still no good.

He still hasn't managed to sign up, and so is unable to enjoy the discounts the utility offers to those opening online accounts.

Scottish Power (which uses an IIS 5.0 Web server, incidentally) is excluding users of technology by misapplying a software tool, Crorie believes.

"They seem to use a commercial piece of software which provides fairly comprehensive diagnostics about the client software and platform - great, if used properly, but here they are just using it to
choke off users who don't toe the line," he told us.

He's still waiting for a response from Scottish Power.
We've faired little better after first contacting the utility early yesterday afternoon. After repeatedly requesting a response from Scottish Powertoday, the best its spokesman could offer was that the utility "was looking into this matter." ®

Related Stories

ScottishPowered Gas and Electricity - minority computing users need not apply

Build a business case: developing custom apps

More from The Register

next story
KDE releases ice-cream coloured Plasma 5 just in time for summer
Melty but refreshing - popular rival to Mint's Cinnamon's still a work in progress
Leaked Windows Phone 8.1 Update specs tease details of Nokia's next mobes
New screen sizes, dual SIMs, voice over LTE, and more
Mozilla keeps its Beard, hopes anti-gay marriage troubles are now over
Plenty on new CEO's todo list – starting with Firefox's slipping grasp
Apple: We'll unleash OS X Yosemite beta on the MASSES on 24 July
Starting today, regular fanbois will be guinea pigs, it tells Reg
Another day, another Firefox: Version 31 is upon us ALREADY
Web devs, Mozilla really wants you to like this one
Secure microkernel that uses maths to be 'bug free' goes open source
Hacker-repelling, drone-protecting code will soon be yours to tweak as you see fit
Cloudy CoreOS Linux distro declares itself production-ready
Lightweight, container-happy Linux gets first Stable release
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.