Feeds

Tiscali UK pledges to resolve billing complaints

Sets tight deadline

  • alert
  • submit to reddit

Intelligent flash storage arrays

Tiscali UK has pledged to resolve all its outstanding issues concerning billing complaints before the end of the month.

Speaking on the BBC's Working Lunch programme Tiscali UK ISP director Steve Horle, acknowledged that some customers had suffered problems at the hands of the company's billing process.

He was told of a rack of complaints the programme had received concerning some Tiscali customers not being charged for the service, while others continued to have cash debited from their accounts even though they had cancelled their subscriptions.

"Those people who have been incorrectly billed will be fully refunded," said Mr Horley. However, he said the problems only affected less than half of one per cent of the company's 900,000 customers.

He explained that the company's problem stemmed from Tiscali's acquisition of seven ISPs in the UK. The company is putting all the accounts onto one central database, a process which has thrown up some problems.

However, he said the legacy issue, which affects only a "small number of users" will be resolved very soon. ®

Beginner's guide to SSL certificates

More from The Register

next story
I'll be back (and forward): Hollywood's time travel tribulations
Quick, call the Time Cops to sort out this paradox!
Musicians sue UK.gov over 'zero pay' copyright fix
Everyone else in Europe compensates us - why can't you?
Megaupload overlord Kim Dotcom: The US HAS RADICALISED ME!
Now my lawyers have bailed 'cos I'm 'OFFICIALLY' BROKE
MI6 oversight report on Lee Rigby murder: US web giants offer 'safe haven for TERRORISM'
PM urged to 'prioritise issue' after Facebook hindsight find
BT said to have pulled patent-infringing boxes from DSL network
Take your license demand and stick it in your ASSIA
Right to be forgotten should apply to Google.com too: EU
And hey - no need to tell the website you've de-listed. That'll make it easier ...
prev story

Whitepapers

Go beyond APM with real-time IT operations analytics
How IT operations teams can harness the wealth of wire data already flowing through their environment for real-time operational intelligence.
10 threats to successful enterprise endpoint backup
10 threats to a successful backup including issues with BYOD, slow backups and ineffective security.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Website security in corporate America
Find out how you rank among other IT managers testing your website's vulnerabilities.