Feeds

Tiscali UK pledges to resolve billing complaints

Sets tight deadline

  • alert
  • submit to reddit

Boost IT visibility and business value

Tiscali UK has pledged to resolve all its outstanding issues concerning billing complaints before the end of the month.

Speaking on the BBC's Working Lunch programme Tiscali UK ISP director Steve Horle, acknowledged that some customers had suffered problems at the hands of the company's billing process.

He was told of a rack of complaints the programme had received concerning some Tiscali customers not being charged for the service, while others continued to have cash debited from their accounts even though they had cancelled their subscriptions.

"Those people who have been incorrectly billed will be fully refunded," said Mr Horley. However, he said the problems only affected less than half of one per cent of the company's 900,000 customers.

He explained that the company's problem stemmed from Tiscali's acquisition of seven ISPs in the UK. The company is putting all the accounts onto one central database, a process which has thrown up some problems.

However, he said the legacy issue, which affects only a "small number of users" will be resolved very soon. ®

Build a business case: developing custom apps

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
Microsoft: We're making ONE TRUE WINDOWS to rule us all
Enterprise, Windows still power firm's shaky money-maker
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.