Feeds

Punters tell of NatWest e-banking woe

Working fine says bank

  • alert
  • submit to reddit

Intelligent flash storage arrays

Customers of NatWest's online bank are still reporting problems accessing their accounts following an upgrade at the weekend.

Said one reader: "They did some upgrades on Sunday, after which one of my accounts disappeared from view and the comments for my payments also went AWOL.

"Tried to login earlier [today] and it said I couldn't now I can't get anywhere.

"Oh I tried to call the call centre yesterday and after ten minutes of muzak I hung up - overwhelming demand they said."

Another reader was equally hacked off at the treatment they're getting claiming that the service has been out for 72 hours with no idea when it might be fixed.

"I've been unable to access my company's NatWest account online for over 48
hours.

"You can log in, but are then presented with a 'service unavailable' page. This
gives an 0845 telephone number which is, of course, permanently engaged, they said.

A spokeswoman for NatWest said that the service was up and running and performing well after the weekend upgrade, with more than 83,000 customers accessing their accounts over the last day or so.

But she added that she was very sorry of those customers who were unable to access their accounts and asked anyone experiencing problems to contact her at carolyn.mcadam@rbs.co.uk.

Last week some 500,000 customers of the Halifax's Internet bank, IF, were locked out of their accounts following a problem with the service. ®

Related Story

IF.com is not working today. Or yesterday. Or last Friday

Internet Security Threat Report 2014

More from The Register

next story
The 'fun-nification' of computer education – good idea?
Compulsory code schools, luvvies love it, but what about Maths and Physics?
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
Yes, yes, Steve Jobs. Look what I'VE done for you lately – Tim Cook
New iPhone biz baron points to Apple's (his) greatest successes
Lords take revenge on REVENGE PORN publishers
Jilted Johns and Jennies with busy fingers face two years inside
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
Edward who? GCHQ boss dodges Snowden topic during last speech
UK spies would rather 'walk' than do 'mass surveillance'
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.