Feeds

Pipex calls for punters to be patient

Upgrade problems

  • alert
  • submit to reddit

Combat fraud and increase customer satisfaction

Broadband ISP Pipex has apologised for poor performance and is asking customers to be patient while the problems are resolved.

In an open letter to its 44,000 broadband customers the ISP explains that its service has been operating with reliability and stability levels "far below what Pipex considers acceptable".

It reports that it has experienced difficulties with new equipment. Matters have been further complicated after it suffered "three major events", which led to prolonged service outages last month.

In the announcement Mark Cook, Pipex's director of Technology, Systems and Services, explained how Pipex laid out a strategy at the beginning of 2002 to deliver a "scalable, leading edge ADSL delivery network" which include the purchase of two Redback SMS 10000 units to terminate our BT Central L2TP ADSL links.

Despite this multi-million pound investment the email goes on to catalogue a series of issues that have beset the new gear and the measures taken to try and remedy the problems.

Said Mr Cook: "We understand the upset and frustration that service interruptions can cause and we are all working as hard as we possibly can to return stability to the Pipex broadband platform.

"We kindly ask for your patience for just a little longer as we complete the work needed to return to a stable operating condition.

The full text of the letter can be read here. ®

High performance access to file storage

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T dangles gigabit broadband plans over 100 US cities
So soon after a mulled Google Fiber expansion, fancy that
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
Turnbull gave NBN Co NO RULES to plan blackspot upgrades
NBN Co faces huge future Telstra bills and reduces fibre footprint
NBN Co plans fibre-to-the-basement blitz to beat cherry-pickers
Heading off at the pass operation given same priority as blackspot fixing
NBN Co in 'broadband kit we tested worked' STUNNER
Announcement of VDSL trial is not proof of concept for fibre-to-the-node
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.