Feeds

IF.com is not working today. Or yesterday. Or last Friday

Technical problems

  • alert
  • submit to reddit

Top 10 endpoint backup mistakes

Some 500,000 customers of the Halifax's Internet bank, IF, are unable to access their account via the Web today following a problem with the service.

Customers have complained that they've been unable to access their accounts for the last five days.

They're particularly annoyed at the lack of information coming out of IF. In particular they want to know what went wrong and when the matter will be resolved.

When they contact IF's technical support they're told that the site is suffering "technical problems".

Said one customer: "We've been unable to access our accounts for several days now, and there is nothing resembling an explanation or an apology on their web site."

Unfortunately, IF was also less than helpful.

A spokeswoman for the online bank told The Register that the site experienced problems on Friday, was fine during the weekend, but then suffered further problems on Monday and Tuesday.

Today is Wednesday and a message on the site still reads: "You are currently unable to access your Intelligent Finance plan on the Internet. We apologise for any inconvenience caused."

Instead, it advises customers to call the bank's telephone banking service, although customers have also complained that this is easier said than done.

A spokeswoman for the bank said: "We hope to be back up as soon as possible." ®

A new approach to endpoint data protection

More from The Register

next story
Amazon says Hachette should lower ebook prices, pay authors more
Oh yeah ... and a 30% cut for Amazon to seal the deal
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
Nintend-OH NO! Sorry, Mario – your profits are in another castle
Red-hatted mascot, red-colored logo, red-stained finance books
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
Feel free to BONK on the TUBE, says Transport for London
Plus: Almost NOBODY uses pay-by-bonk on buses - Visa
Twitch rich as Google flicks $1bn hitch switch, claims snitch
Gameplay streaming biz and search king refuse to deny fresh gobble rumors
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
prev story

Whitepapers

7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?