Feeds

IF.com is not working today. Or yesterday. Or last Friday

Technical problems

  • alert
  • submit to reddit

Choosing a cloud hosting partner with confidence

Some 500,000 customers of the Halifax's Internet bank, IF, are unable to access their account via the Web today following a problem with the service.

Customers have complained that they've been unable to access their accounts for the last five days.

They're particularly annoyed at the lack of information coming out of IF. In particular they want to know what went wrong and when the matter will be resolved.

When they contact IF's technical support they're told that the site is suffering "technical problems".

Said one customer: "We've been unable to access our accounts for several days now, and there is nothing resembling an explanation or an apology on their web site."

Unfortunately, IF was also less than helpful.

A spokeswoman for the online bank told The Register that the site experienced problems on Friday, was fine during the weekend, but then suffered further problems on Monday and Tuesday.

Today is Wednesday and a message on the site still reads: "You are currently unable to access your Intelligent Finance plan on the Internet. We apologise for any inconvenience caused."

Instead, it advises customers to call the bank's telephone banking service, although customers have also complained that this is easier said than done.

A spokeswoman for the bank said: "We hope to be back up as soon as possible." ®

Choosing a cloud hosting partner with confidence

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Internet Security Threat Report 2014
An overview and analysis of the year in global threat activity: identify, analyze, and provide commentary on emerging trends in the dynamic threat landscape.