Feeds

IF.com is not working today. Or yesterday. Or last Friday

Technical problems

  • alert
  • submit to reddit

Protecting users from Firesheep and other Sidejacking attacks with SSL

Some 500,000 customers of the Halifax's Internet bank, IF, are unable to access their account via the Web today following a problem with the service.

Customers have complained that they've been unable to access their accounts for the last five days.

They're particularly annoyed at the lack of information coming out of IF. In particular they want to know what went wrong and when the matter will be resolved.

When they contact IF's technical support they're told that the site is suffering "technical problems".

Said one customer: "We've been unable to access our accounts for several days now, and there is nothing resembling an explanation or an apology on their web site."

Unfortunately, IF was also less than helpful.

A spokeswoman for the online bank told The Register that the site experienced problems on Friday, was fine during the weekend, but then suffered further problems on Monday and Tuesday.

Today is Wednesday and a message on the site still reads: "You are currently unable to access your Intelligent Finance plan on the Internet. We apologise for any inconvenience caused."

Instead, it advises customers to call the bank's telephone banking service, although customers have also complained that this is easier said than done.

A spokeswoman for the bank said: "We hope to be back up as soon as possible." ®

Website security in corporate America

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Israeli spies rebel over mass-snooping on innocent Palestinians
'Disciplinary treatment will be sharp and clear' vow spy-chiefs
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
OECD lashes out at tax avoiding globocorps' location-flipping antics
You hear that, Amazon, Google, Microsoft et al?
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.