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BT crosses fingers for ADSL fix

Some users out for almost two weeks

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Providing a secure and efficient Helpdesk

BT Wholesale should know this afternoon whether it has been able to fix a problem that has dogged an unknown number of ADSL users for more than 10 days.

On September 12 BT began an upgrade to Alcatel DSLAMS in 306 of its local exchanges. Almost immediately there were reports that some end users lost their connections and were unable to access the service. In response, BT Wholesale suspended the upgrade until the problem could be identified and fixed.

Alcatel found that the problem affected at least five types of modems and work was carried out during the weekend to try and sort it out. A spokesman for BT Wholesale said that the results of that should be known shortly. He played down the scale of the problem insisting that that less than 1,000 people were affected by the glitch.

One of those is security consultant and former boss of ISP CloudNine Emeric Miszti. He's been without his broadband service for almost two weeks and is furious at BT's failure to resolve the problem

Having watched the failed upgrade unfold he believes those hit far exceeds BT's own estimate. This interruption to the service comes as the monster telco is spending £33m over the next couple of weeks trying to get people to sign up to broadband. ®
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