Feeds

BT crosses fingers for ADSL fix

Some users out for almost two weeks

  • alert
  • submit to reddit

Boost IT visibility and business value

BT Wholesale should know this afternoon whether it has been able to fix a problem that has dogged an unknown number of ADSL users for more than 10 days.

On September 12 BT began an upgrade to Alcatel DSLAMS in 306 of its local exchanges. Almost immediately there were reports that some end users lost their connections and were unable to access the service. In response, BT Wholesale suspended the upgrade until the problem could be identified and fixed.

Alcatel found that the problem affected at least five types of modems and work was carried out during the weekend to try and sort it out. A spokesman for BT Wholesale said that the results of that should be known shortly. He played down the scale of the problem insisting that that less than 1,000 people were affected by the glitch.

One of those is security consultant and former boss of ISP CloudNine Emeric Miszti. He's been without his broadband service for almost two weeks and is furious at BT's failure to resolve the problem

Having watched the failed upgrade unfold he believes those hit far exceeds BT's own estimate. This interruption to the service comes as the monster telco is spending £33m over the next couple of weeks trying to get people to sign up to broadband. ®
Related Story
BT blankets TV with broadband ads

The essential guide to IT transformation

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
PwC says US biz lagging in Internet of Things
Grass is greener in Asia, say the sensors
Ofcom sees RISE OF THE MACHINE-to-machine cell comms
Study spots 9% growth in IoT m2m mobile data connections
O2 vs Vodafone: Mobe firms grab for GCHQ, gov.uk security badge
No, the spooks love US best, say rival firms
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.