Feeds

BT crosses fingers for ADSL fix

Some users out for almost two weeks

  • alert
  • submit to reddit

Boost IT visibility and business value

BT Wholesale should know this afternoon whether it has been able to fix a problem that has dogged an unknown number of ADSL users for more than 10 days.

On September 12 BT began an upgrade to Alcatel DSLAMS in 306 of its local exchanges. Almost immediately there were reports that some end users lost their connections and were unable to access the service. In response, BT Wholesale suspended the upgrade until the problem could be identified and fixed.

Alcatel found that the problem affected at least five types of modems and work was carried out during the weekend to try and sort it out. A spokesman for BT Wholesale said that the results of that should be known shortly. He played down the scale of the problem insisting that that less than 1,000 people were affected by the glitch.

One of those is security consultant and former boss of ISP CloudNine Emeric Miszti. He's been without his broadband service for almost two weeks and is furious at BT's failure to resolve the problem

Having watched the failed upgrade unfold he believes those hit far exceeds BT's own estimate. This interruption to the service comes as the monster telco is spending £33m over the next couple of weeks trying to get people to sign up to broadband. ®
Related Story
BT blankets TV with broadband ads

Seven Steps to Software Security

More from The Register

next story
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.